Under immediate supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services. Identify, report, and resolve security violations and ensure that all information systems are functional and secure; recommend information assurance/security solutions to support requirements.
Required Skills, Experience, and Education: Experience in IT required including at least six (6 )months of customer service experience in IT. 5-9 Years’ Experience
Education: High School GED, or Equivalent / B.A.
Certifications: A , NET or SEC , as well as ITIL
Required Clearance: Candidate must possess and maintain a SECRET security clearance
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