Bilingual Customer Account Representative - Now Accepting Applications

Rent a Center - PROVIDENCE, RHODE ISLAND

Rent A Center has grown substantially since 1986 and is truly unique in focusing on improving the quality of life for our coworkers and our clients. We believe that it is about more than customer service, it’s about building relationships. We look to improve the quality of life and bring honor to our team through our community services.

Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management. 

 

As a Customer Account Representative, you would be responsible for maintaining accurate records of customer account activity which includes current and past due accounts. Other duties may include:

• Review past due accounts and communicate in person and via phone with the customers to promote timely payments 
• Collect customer payments on a timely basis and meet daily/weekly collection standards
• Complete customer service calls in a timely manner as assigned 
• Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise 
• Deliver merchandise to customer homes in Company provided vehicle as assigned 
• Install and set up merchandise, and instruct customers on proper use of merchandise 
• Pick-up merchandise from customer homes as assigned 
• Greet and assist customers on the sales floor 
• Obtain new rental orders on the sales floor and over the phone 
• Complete rental agreements as required 
• Prospect for new business by telemarketing and distributing print materials 
• Refurbish merchandise to like new condition 
• Keep showroom and backroom neat, clean, and organized, including vacuuming, dusting, cleaning restrooms, handling household cleaning materials and taking out trash

 Our coworkers also enjoy a total rewards package that includes:

• Industry-leading pay ranges for all positions
• Sundays off
• Paid sick/personal days
• 10 days paid vacation after one year
• Employee discount plan
• Great benefits with 401 (k) and company match

• Must be at least 19 years of age
• High school diploma or GED
• Friendly with great communication skills
• Excellent customer service skills 
• Valid state driver’s license and good driving record 
• Must be able to lift and move (push/pull) heavy items and merchandise as needed 
• Typically works 38-40 hours a week depending on business needs

 

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Posted: 30+ days ago

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