Infrastructure Professional Apprentice®

The Sherwin-Williams Company - Cleveland, Ohio

Join The Sherwin-Williams Company’s award winning Professional Apprentice® program. You’ll be given the opportunity to grow personally and professionally while building your resume through practical work experience with a Fortune 500 Company. The Professional Apprentice® position is located in downtown Cleveland at our Corporate Headquarters. Position requires full year enlistment and a minimum commitment of 15 hours per week up to 28 hours per week.

Essential Functions

Strategy & Planning

• Analyze, document, and recommend improvements to existing workflows, processes, and standards.

 

Acquisition & Deployment

• Implement enterprise wide software delivery and audit to ensure licensing requirements and proper operation/installation.

 

Operational Management

• Perform basic hardware and software troubleshooting in a team environment including hands-on, over-the-phone and remote controlled support.
• Computer imaging and configuration of desktops and laptops.
• Provide excellent customer service while maintaining detailed call logs when working with customers.
• Resolve client’s problems in a timely and appropriate manner.
• Identify trends using data analysis.

Position Requirements

 

Formal Education & Certification

• Currently enrolled in college degree program and actively working toward an Associate, Bachelor or Master Degree in related field. Minimum GPA of at least 2.85.
• Graduation date on or after December 2016.

 

Knowledge & Experience

• Knowledge of Windows 2000/XP, MS Windows Operating Systems, and Office 2000.

 

Personal Attributes

• Excellent customer service skills.
• Ability to work well in a team environment.
• Ability to work in a long term co-op no less than six months.
• Eager to learn, grow and develop technical, interpersonal and business skills.
• Motivated to contribute to the work effort.
• Competent in verbal and written communications.
• Organized and able to prioritize tasks. 

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Posted: 30+ days ago

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