Manager, Facilities Team
JLL - Fort Wayne, IN
Position Summary:
OVERVIEW
Facilities Manager is results driven and possesses a tenacious desire to deliver flawless execution of facilities services with the highest ethical standards. This position will oversee the service delivery of FM team and oversees the operations and financials to achieve key performance indicators and ensure client satisfaction. Manages third party contractors and holds vendors to rigorous performance standards. Requires a highly motivated and ambitious candidate with a proactive, client focused mindset.
ESSENTIAL FUNCTIONS
- Manage the client relationship and ensure client satisfaction with JLL by providing a seamless interface with the client. Demonstrate leadership, responsiveness and creativity.
- Manage the service delivery teams to achieve the highest level of Key Performance Indicator targets.
- Function with a ‘No Surprises’ approach to communication ensuring that key stakeholders remain informed.
- Ensure sites are operated and maintained in compliance with JLL, client, federal, state, and local requirements.
- Perform site inspections to develop recommendations for improvements and to perform facility planning, budgeting, and equipment replacement.
- Develop, manage and report on facility operating budgets for the assigned portfolio, proactively track variances and manage within target.
- Develop monthly/quarterly variance reports on all operating budgets for each property on a timely basis.
- Provide the lead role in monitoring customer satisfaction and increasing annual performance results.
- Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identifying additional efficiency opportunities.
- Represent client’s real estate organization at the regional level, developing and fostering regional client relationships as appropriates.
- Ensure all human resources procedures for the service delivery teams are conducted according to policy.
- Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, coverage for absenteeism, and overtime scheduling.
- Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics.
- Support client’s EHS and Business Continuity programs including response, reporting and remediation efforts.
- Regularly attend and/or participate in training opportunities to maintain high technical, administrative and managerial competency levels.
- Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations.
- Perform additional job duties as required to support client and account initiatives.
EDUCATION AND TRAINING
- Bachelor’s Degree or equivalent work experience in Facilities Management with management/financial expertise.
- Minimum of 7 years facilities experience required in the corporate environment, third party service provider or as a consultant.
- Proven record of success managing large portfolio (1m sq. ft.) and/or multiple sites. Manufacturing experience is a plus.
- CFM, FMA, CPM, RPA or CSM designation is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
- Required to be proactive, adaptable, and responsive.
- Experience managing and mentoring teams to meet and exceed client and account objectives.
- Strong organizational and management skills to balance competing priorities.
- Business acumen including financial management and planning must be able to manage within budget constraints.
- Skilled at analyzing data/problems and developing effective response actions.
- Superior interpersonal skills including client relationship development and teamwork mindset.
- Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS).
- Excellent verbal/written communication and presentation skills.
- Willingness to travel and work remotely as needed
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at http://www.us.jll.com/united-states/en-us/pages/careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 40837BR
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Posted: 30+ days ago
