Customer Service Representative (Omni Chat)

Staples - Florence, KY

The Staples Inc. Kentucky Contact Center now has openings for excellent chat/phone customer service representatives that have the ability to WOW customers!

Staples is the world's largest office products company and leading office supply distributor in the US with Customer Service sites around the country. We make available to our customers a multitude of options for their business, including traditional office products, computer and technology solutions, facility and break room supplies, office furniture, and custom print and promotional items, to just name a few. We provide exceptional customer service at our Florence Contact Center with our, courteous people, detailed training, advanced technology and support from our national purchasing and distribution centers. The Florence Contact Center is committed to their customers, associates, results, and keeping it Easy.

Position Summary

• Accurately process and resolve multiple incoming customer service contacts via chat, phone or email to determine customer needs, identify problems, direct customers to appropriate resources, or resolve customer problems directly and make any necessary callbacks. Multi-task with the highest quality customer service.

• Enter order information including additions, deletions, changes and cancellations.

• Receive and respond to customer inquiries via chat, phone or email regarding Staples’ products and business services

• Place customers order and work to cross sell and/or upsell

• Place callbacks to follow up on initial customer inquiry and to keep customer up to date on any system changes

Basic

• Ability to multi-task (handling 2-3 chats at the same time)

• High School Diploma or GED

• 6 months minimum experience

• Ability to read, write and speak English

• Keyboarding/typing experience – minimum 40 WPM

• Basic understanding of arithmetic

• Strong verbal communication skills

• Strong listening skills

Additional Information:

• Competitive Pay

• Full-Time Schedule: Monday – Friday – 12:00 p.m. – 8:30 p.m or 1:30pm-10pm. Rotational Sundays as needed. Training start date is Monday, 10/3/16

• Training is paid and full-time. Initial training schedule is Monday-Friday from 9am-5:30pm. You must be able to work a flexible schedule during training.

• We offer a comprehensive benefits package including medical, dental, life insurance, 401(k), Employee Stock Purchase Plan, vacation days, personal time, associate discounts, Scholarship program and more!

• No desk sharing!

• Associate-focused environment that promotes personal and professional growth and development with opportunities for promotions from within!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Posted: 30+ days ago

About Staples

By expanding our product assortment and making shopping and saving easier than ever, we’re helping customers make more happen every day. And it’s our mission to make more happen for associates, local communities and even the planet — t... more

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