Customer Service Representative
Books-A-Million - Florence, AL
Customer Service Representative
Job Duties:
Assist customers as well as store associates with questions and orders. This includes taking phone calls, responding to emails and any backend work necessary to help our customers.
Skills Required:
- Passionate about customer service
- Intermediate computer skills (Excel, Word, Internet navigation)
- Proficient at typing
- Ability to problem solve
- Ability to multi-task
- Must have excellent communication skills, both written and oral
- Must use proper grammar, both written and oral
- Must be a self-motivator who is also a team player
- Ability to manage work flow within a constantly changing environment
- Excellent follow up and documentation skills
- Excellent attendance
- *skill tests will be given
Customer service is divided into three shifts however your schedule must be flexible so short shifts can be covered. Weekends are worked on a rotating basis.
Posted: 30+ days ago
About Books-A-Million
Founded in 1917 as a street corner newsstand in Florence, Alabama, Books-A-Million, Inc. has grown to become the premier book retailing chain in the Southeastern United States, and the second largest book retailer... more
