Service Desk Officer - Watch Stander (Government)

AT&T - OAKTON, Virginia

Service Desk Officer - Network Operations Center Watch Administrator position is in support of a Government Solutions customer in the Northern Virginia area.

This position is for 12 hour shifts (nights), which runs from 6PM to 6AM, over a two week rotating schedule that consists of Sunday through Tuesday every week and Wednesday every other week including weekends and holidays.

Work is technical in nature providing Tier 1 support a telephone and trouble ticket oriented Service Desk in support of a customer's mission oriented IT infrastructure. The Watch Administrator monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN voice and data telecommunications equipment plus the supporting applications and services. This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools. Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated. The Watch Administrator also processed routine customer work orders such as adding routes and adding system accounts.

Education requirements are flexible depending on experience. The following skills / prerequisites are required:

•  Willingness to work Shift (24x7) - Willingness to work 12 hour night shifts
•  Excellent verbal (Phone customer interaction skills) and written communication  skills.
•  Experience with general information technology.
•  Experience with WAN / LAN / Telecommunication Technologies.
•  Experience with Voice Telecommunications, Equipment and Applications
•  Experience with MS Windows, Linux or Solaris Administration.
•  Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.)
•  Experience using SolarWinds or other IT Management system
•  Experience using Remedy or other ticket-tracking system
•  Excellent verbal and written communication skills.
•  Knowledge of Voice Telecommunications, Equipment and Applications
•  Willingness to work in Northern Virginia (west of Tysons Corner up to and including Dulles Airport Vicinity)

Required Clearance: TS/SCI with Poly

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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Posted: 30+ days ago

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