IT Service Delivery Rep Senior (Government)

AT&T - NORFOLK, Virginia

High school Diploma or General Equivalency Diploma (GED)   #LI-TA1

• Ten or more (10 ) years of experience with some Project Management and Customer Service skills, along with a general understanding of related technologies.
• Responsible for ensuring the internal processes related to IT Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. T
• his role will leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives.
• Primary areas of responsibility will be the areas of Incident, Problem, Change and Availability Management.
• This role will also ensure that Information Technology has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization.

IAT 2: GSEC Security CE SSCP

Must have Secret Clearance

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
The successful candidate will be an innovative technical professional, customer service oriented, and highly knowledgeable engineer in the field of Ethernet and IP data engineering with 10 plus years’ experience as a Network Engineer. Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages. Experience must include network design, operational support, and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment. Knowledge of network protocols such as OSPF, BGP, and EIGRP is required. Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators and associated technologies is highly desirable. You will be part of a Team of Network Technicians and Engineers. Some travel will be required. Government Secret Security clearance is required.

Skills: The ideal candidate will have a passion for excellence and continual improvement, combined with an entrepreneurial spirit, a strong leader, strong written and oral communication skills, strong interpersonal skills, innovative thinking in a fast-paced, ever-changing environment. Strong customer service and communication is necessary to ensure customer satisfaction and network reliability. Strong problem-solving and troubleshooting skills with Severs and Cisco devices is required. Position requires a high level of project coordination skills to manage the execution of maintenance activities. Ability to lift up to 50lbs is required.

Education: A Bachelor in Science with an emphasis in Computer Science or a related technology field is highly desirable. Other evidence of intellectual, technical, business accomplishments, and related technology leadership experiences will be considered. Cisco CCNP and Security required. ITIL foundation V3 certification is highly desirable.

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Posted: 30+ days ago

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