TRIRIGA Program Analyst
JLL - Cedar Rapids, IA
Position Summary:
OVERVIEW
The TRIRIGA Technology Programs Analyst is an individual dedicated to one of JLL’s global Fortune 500 customers with the goal of improving the overall real estate and facilities management (REFM) operations through technology and process improvement. The candidate will be client facing and responsible for supporting all Integrated Workplace Management System (IWMS) projects (TRIRIGA), helping to troubleshoot system and data issues while looking for areas of process improvement. The candidate will be expected to bring innovation and best practices to the customer to help drive improvement and gain efficiencies.
This role will collaborate effectively with all levels of leadership within the client REFM organization as a means of ensuring that their strategic initiatives are met. There is an opportunity to travel to a number of international locations working with the global deployment team.
ESSENTIAL FUNCTIONS
- Act as the liaison between the customer REPM stakeholders and the JLL project execution team
- Provide guidance for the customer through decision-making processes regarding cost/benefit, timelines, and operational and change management issues
- Participate in all planning sessions often acting on behalf of the customer
- Assist in creating documentation for ‘as-is’ and ‘to-be’ processes, operating procedures, Key Performance Indicators and measurement criteria, Reporting Objectives and Solutions, and Data gathering templates and management plans
- Train end users on IWMS functionality and processes
- Troubleshoot data issues in the IWMS application
- Education of the Client regarding industry best practices when applicable
- Identify and follow-through on process and functionality improvement initiatives
- Work with varying levels within the customer organization to better understand customer needs
KNOWLEDGE, SKILLS, AND ABILITIES | REQUIRED
- Minimum of 5 years of industry-related experience or technology implementation experience
- Experience in leading group presentations including end user training classes
- Ability to manage projects and effectively execute project specific deliverables
- Strong problem solving and analytical abilities
- Implementation and deployment experience with TRIRIGA or another CAFM system such as ARCHIBUS or Manhattan Centerstone
- Working knowledge of Microsoft Word, Excel, Project, Visio and PowerPoint
KNOWLEDGE, SKILLS, AND ABILITIES | PREFERRED
- Conceptual knowledge of Relational databases and experience with data management
- PMP Certification
- Conceptual knowledge of AutoCAD
- SQL, HTML, JavaScript or Crystal Reports Experience
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at http://www.us.jll.com/united-states/en-us/pages/careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 44696BR
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Posted: 30+ days ago
