Facilities Coordinator
JLL - Rio Rancho, NM
Position Summary:
Essential Functions
- Assist as needed with receiving and dispatching of work requests to technical staff, vendors or other service providers.
- Assist as needed with the coordination and scheduling of maintenance activities
- Assist as needed with managing and coordinating work with 3rd party vendor including: tracking work order completion, vendor and client follow up and validating/approving subcontractor invoices
- Ensure all site management and operations practices are in compliance with company, (MSA) Master Service Agreement requirements, and client standards
- Communicate/Escalate with appropriate parties (client, vendors, etc.) as needed
- Cultivate and maintain a positive working relationship with client representatives (JLL or external) and service providers
- Manage badging process for JLL team and vendors
- Recommend continuous quality improvement practices
- Establish & coordinate access into necessary applications, as needed
- Assist with vendor PO Requests and Purchase Requests, as needed
- Act as an interface with client, visitors and guests. Work collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation
- Provide support for meetings and conference room reservations, as needed and directed
- Provide facility specific assistance to the project management team as needed or requested
- Ensure delivery of committed services and overall satisfaction with Jones Lang LaSalle performance
- Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery
- Read and understand the applicable Service Level Agreements. Help to achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys
- Ensure appropriate follow up with customers
- Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed
Education and experience
- High School graduation or GED is required
- Associates or bachelor’s degree is preferred.
- Minimum of 2 years’ industry experience required in a corporate environment.
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong organizational and interpersonal skills with a strong customer focus.
- Proficient in MS Office, possess strong written, verbal and people skill
- Superior customer service skills and orientation
- Ability to maintain professionalism at all times under stressful situations
- Ability to plan and manage work under time constrain
- Ability to multitask and work without direct supervision
- Strong attention to detail
- Self-starter and team player
- Communicate professionally in a clear and concise manner (verbal and written)
- Demonstrate highest professional standards of behavior and follow the JLL Code of Ethics Policy
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at http://www.us.jll.com/united-states/en-us/pages/careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 45877BR
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Posted: 30+ days ago
