Lead, MAC Team
JLL - Neenah, WI
Position Summary:
SUMMARY
Manages and executes move management services on assigned projects utilizing and managing a team of professionals to provide superior client service. Projects may be larger, more complex and vary in scope. This is usually a Player/Coach role.
ESSENTIAL FUNCTIONS
MOVE MANAGEMENT
- Manage all MAC activities on account or large project
- Proactively manage project-related issues on account or assignment.
- Ensure JLL best practices and policies are being followed
- Ensure operations manual is in place and updated on account
- Receive and process client move requests
- Provide a single point of contact for all move management activities
- Facilitate a project kick-off meeting with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned.
- Participates in planning meetings hosted by the client, Occupancy Planning and other key stakeholders
- Establish move project goals and objectives, making changes where necessary to ensure desired project results
- Develop and implement move project plan and budget through collaboration with the facility manager, project manager and construction manager; as required
- Prepare/update project status reports, process purchase orders and invoices, update tracking reports and maintain files for due diligence and financials.
- Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
- Prepare various RFP’s needed for vendor and contractor services for the complete project.
- Incorporation of “best practices” into move projects
- Initiate and manage meetings to review move schedules with move vendors and key stakeholders
- Identify and address areas of concern regarding potential liabilities and risk
- Ensure move processes are managed in accordance with the client’s and JLL policies and procedures
- Procure and manage move labor
- Manage supporting suppliers (technology, telephony, furniture, etc.)
- Evaluate vendors to ensure compliance with the standards of performance
- Perform data input into the CAFM system to maintain occupancy information
- Develop and deliver required project specific reporting
- Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.
- Work order and small project management, including but not limited to furniture reconfigurations and space enhancements
- Coordination with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor) to determine the appropriate date(s) for implementation and communicating those dates (via E-mail, project schedule, WCR System notification, etc.)
- If necessary, determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)
- Plan, schedule and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required
- Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions and resolve post-move issues
EMPLOYEE MANAGEMENT
- Directly responsible for attracting, retaining, developing and managing a team of people (e.g. 4 or more) who are involved with a specific set of clients, functions, business unit or projects
- Recommends and/or takes actions regarding team talent (with involvement of HR; Sr. Team Lead, MAC or Director, Moves)
- Manage move management staff
- Provide career guidance and development for employees
BUSINESS DEVELOPMENT
- Directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships
- Functions as a subject matter expert for a specific product or service
- Able to communicate all available products and service offerings of the Firm
- Contributes to the development of new product and service delivery ideas for the business unit
EDUCATION AND EXPERIENCE
- Bachelor’s degree in project management, construction management, architecture, or project strategy planning
- Background in project management, construction management, architecture, or project strategy planning, desirable
- Minimum 2 years as Senior Move Manager or related experience
- 6-10 years of facility, project or construction related experience in a Corporate Real Estate environment
KNOWLEDGE, SKILLS, AND ABILITIES
- Proficient in FM:Systems move management module and/or facilities management system
- Strong Microsoft Excel skills
- Strong Microsoft Projects skills
- Ability to utilize the Microsoft Office suite of technologies
- Has successfully managed moves over 1000 employees
- Background in project management, construction management, architecture or project strategy planning is desirable
- Organizational skills with the ability to identify and manage priorities
- Excellent written and verbal communication skills
- Detail oriented
- Flexibility with work hours and travel as needed
- Ability to multi-task and work both in a team and independently
- Strong working knowledge of architectural drawings and furniture and space planning concepts
- Highly organized with strong analytical skills
- Strong interpersonal skills with an ability to interact with executive level external and internal clients
- Highly organized with strong analytical skills
- Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders
- Previous experience effectively supervising, training, mentoring and evaluating several move managers at various levels within the organization/team
- Capacity to deal with ambiguity and address complex problems
PHYSICAL WORK REQUIREMENTS / CONDITIONS
- Position may work primarily at client site or project location with potential daily client and contractor interaction.
- Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 45618BR
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Posted: 30+ days ago
