Change Management Operations Lead
Nike - Beaverton, OR
As the Change Management Operations Lead for Nike Technology Operations, your role ensures that standardized methods and procedures (utilizing ITIL v3 as the framework) are used for efficient and prompt handling of all change submissions in order to minimize impact to service quality, and consequently, identify opportunities to improve day-to-day operations of the organization.Scope and Responsibilities:
What We’re Looking For:- Execute change management process tasks in adherence with global and local requirements
- Coordinate and manage change management process activities across the globe internally and with external suppliers per global and local service level agreements (SLAs)
- Escalate risks and issues to the change management regional point of contact where required
- Support Change Management reporting (KPIs and customer SLAs)
- Ensure all reporting and data is delivered in a timely manner
- Assist the Change Management Process Lead in driving service management best-practice, process improvement and standardization, and ensure consistent end-to-end process application across the globe
- Maintain and provide input to the Change Management Process Lead to improve process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security)
- Responsible for establishment and consistent application of change management processes through the correct integration of tools, resources, platforms, applications, and databases
- Execute specific escalation activities throughout change management process and provide regular feedback to Change Management Process Lead and management
- Focus on business requirements, business risk management, and compliance
- Publish change schedule and projected outages, ensuring information is readily available
- Initiate follow-up actions to correct problems or inefficiencies arising during execution of change management processes; highlight issues or ideas for improvement to the Change Management Process Lead
To make it clear, we're not looking for just anyone. We're looking for someone special, someone who has these experiences and can demonstrate these skills:
- Management level communications and reporting
- Deep understanding of IT service management processes
- Ability to guide functional discussions and initiatives across departments
- Experience identifying and resolving operational and organizational problems
- Ability to provide leadership to peers and professional staff
- Ability to create short-term and long-term departmental plans for business, production, and organizational priorities
- Capable of applying business and management expertise to achieve financial and operational objectives
- Minimum 5 years of relevant business experience desired
- ITIL v3 Foundation certification required
- Experience with business process improvement methods and managing vendor relationships preferred
Posted: 30+ days ago
About Nike
NIKE, Inc. fosters a culture of invention. We create products, services and experiences for today’s athlete while solving problems for the next generation.... more
