Position: Service Operations Manager (Front End Manager)
Job Code: 001187
Enhance department top line and bottom line potential by building relationships with team members and guests through effective leadership. Candidates must be available to work within the hours directed by the store director to serve our guests during peak business time periods and within the schedules of the collective bargaining agreement.
Positions eligible to bid: all team members and department managers may apply to be considered.
Behaviors:
- Must embrace, provide and lead dominant guest satisfaction at all times
- Enhance a selling culture through effective team engagement
- Utilization of business transformation tools designed to leverage schedules and productivity
- Supervise and coordinate the front end operation of the store.
- Assign checkers/baggers to registers as needed, monitoring guest satisfaction
- Effectively review behavior observations to ensure guest satisfaction
- Take cash pick-ups/provide change to checkers according to company policy.
- Ensure that company policies and procedures are followed regarding coupons and all other forms of payment.
- Supervise the cleaning of the front end of the store and outside areas. Maintain the integrity of the green and red zones with regards to cleanliness, presentation and products.
- Control voids and corrections, monitor detail tapes and conduct customers
- Order checks.
- Provide effective coaching and feedback to enhance teams performance and drive true accountability
- Perform other duties assigned by the store manager
Eligibility criteria:
- Able to work the required schedule.
- Able to perform the essential functions of the job.
- Able to supervise associates.
- Able to count money quickly and accurately.
- Must have successfully completed the checker training course.
- Able to perform carious duties at the same time.
- Be able to work at any location in the district
- Must be able to communicate effectively with customers and associates.
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