Integrated Workplace Services Director - North America and Latin America
Nike - Portland, OR
With aggressive long-term growth targets, Nike Inc.’s success hinges on new product innovations, operational excellence and fostering a workplace that can unleash the creativity and potential of all employees. Workplace Design and Connectivity (WD C) helps Nike achieve workplace goals through a focus on location, physical space, services solutions, and by leveraging systems, design thinking and key partnerships across the Nike matrix and the industry.
Given Nike’s rapid growth, WD C faces tremendous pressure to meet increased demand and improve services and infrastructure worldwide. There is a pressing need to challenge assumptions, innovate new solutions and elevate service excellence across the WD C organization, and the global Nike Facilities portfolio.
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Overview of the IWS Director, North America Latin America role:
As part of the WD C Integrated Workplace Services (IWS) team, the individual in this role will have many responsibilities including, but not limited to:
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Manage North America (NA, non WHQ) Latin America (LA) IWS segments: Employee Amenities, Business Services and Facilities Management (includes Fitness, Food, Child Development, Life Services, Transportation, Travel, Meeting Events, Mail Package, Reception, Maintenance, Landscaping Custodial)
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Lead development and implementation of IWS design for all NA LA construction projects (renovations, refits and relocations), using WD C’s Global Delivery Framework (GDF) methodology
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Lead, coach, drive and inspire territory IWS teams
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Develop and maintain relationships with and influence key business partners, including NA LA executives, HR, Communications, Technology and Security
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Work collaboratively with WD C IWS global teams and across WD C functions to maintain alignment for enhancing the employee experience and productivity through best in class delivery models
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Manage relationships and performance of External Strategic Partners (i.e., vendors) who deliver and operate services for NA LA locations
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Serve as functional subject matter expert providing consultation and deployment of global best practices for local adaptation
We're looking for someone who has Industry experience in developing and leading Employee and Facilities Service delivery model solutions including:
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Business Strategies
- Procurement Strategies
- Contracting Strategies and
- Vendor Account Management Strategies
- Transition Management Strategies
The role will work collaboratively with WDC IWS Geography Teams and across WDC & Partner Functions such as Global Procurement and Global Finance to help drive the vision for enhancing the employee experience and productivity thru best in class delivery models.
Other considerations:
- Bachelor's degree in Facilities, Business Management, Hospitality or a related field
- Facilities Management certification desired
- 10 years of experience desired in real estate, facilities management, construction management or related field, ideally in the provision of facilities for management.
- Strong customer relationship management skills
- High energy and enthusiasm to effectively manage the organization and service delivery function
- Strong analytical and strategic problem solving capabilities
- High profile communication skills and leadership skills with the ability to influence multiple business partners across all levels with differing points of view
- Ability to operate independently and effectively in an ambiguous environment
- Must have experience leading a large team (100 ) including entry level employee based functions
- Experience mentoring a team and fostering an environment of continuous learning and development
- Must have experience with vendor negotiations and vendor management
- Successful background working in and navigating in a corporate matrix environment
- Must have strong project management skills and an ability to oversee multiple projects simultaneously
- Proven track record resolving complex business issues and making sound decisions
Posted: 30+ days ago
About Nike
NIKE, Inc. fosters a culture of invention. We create products, services and experiences for today’s athlete while solving problems for the next generation.... more
