ENGAGEMENT ANALYST
Nike - Portland, OR
Nike Tech brings together technology and process expertise to create value for the consumer. We deliver one-stop, integrated process and technology capabilities that enable Nike, Inc.'s businesses and brands worldwide. Our focus is on providing Lean solutions that eliminate waste, maximize consumer value, and drive profitable business growth.Your Role on the Team
As a Corporate Information Security (CIS) IT Security Engagement Manager, you'll be responsible for successfully engaging with all Line of Businesses to establish and maintain client relationships on behalf of CIS. The successful candidate will bring a solid background in Engagement Management to the team as we revolutionize our Information Security Engagement Management capabilities to gain efficiencies and maximize consumer experiences. We are looking for people who are passionate about engagement management. In addition, you'll get to work alongside truly talented teams and help them enhance their performance by promoting collaboration and innovation, including demonstrated expertise in the following areas:
• Build, execute and manage strong customer service relationship with key stakeholders
• Demonstrate the ability to develop and implement standard intake processes and fundamentals in a complex organizational environment
• Demonstrate an ability to establish strong relationships by performing as the single point of contact for assigned CIS engagements
• Collaborate effectively with NIKE leaders, managers, employees, and partners to provide deliberate and thoughtful engagement
• Keep people (both business and project) focused and energized by the project effort
• Work with Project Management, Transition Management, Geography, Business and Functional teams to align and coordinate engagement efforts globally
• Assess adoption, monitor metrics, and streamline stakeholder engagement processes
• 3-5 years' customer service experience
• Demonstrated experience communicating and interacting with teams within large cross functional projects
• Agile process design experience preferred
• Proven track record of being results oriented with demonstrated ability to achieve aggressive goals
• Exceptional communication skills, including the ability to gather relevant data and information, actively listen, dialogue freely, verbalize ideas effectively, negotiate tense situations successfully, and manage and resolve conflict
• Proven presentation and facilitation skills
Posted: 30+ days ago
About Nike
NIKE, Inc. fosters a culture of invention. We create products, services and experiences for today’s athlete while solving problems for the next generation.... more
