IT Service Delivery Rep Junior (Government )

AT&T - HONOLULU, Hawaii

AT&T IT Service Delivery Rep Junior is a Field Services Junior Level Network Technician responsible for working as servicing a large scale Enterprise network. You will be part of the Team of Network Technicians and Engineers responsible for servicing the NGEN Navy sites.

The network includes Cisco, Aruba, Brocade, Juniper, Riverbed and McAfee network devices to include Routers, Switches, Access Points, Intrusion Prevention Systems (IPS), Virtual Private Networks (VPN) and WAN Accelerators.

Roles and responsibilities of  the Junior Network Technician  include but are not limited to the following:

• Install and maintain network devices at the site and work with the NOC technicians and managers to troubleshoot outages and resolve network related issues.
• Create tickets for maintenance using HPE Service Manager.
• Understand, implement, and follow processes in accordance with current policies and procedures.
• Perform escalation and additional tasks as directed.
• Take Direction from the Regional Leader and Site Leaders
  

Qualified applicant will have the following skills and experience:

• Basic working knowledge in the Networking and Information Technology field
• 0 to 4 plus years’ experience in the Information Technology Field with basic Networking knowledge.
• Basic skills to manage the execution of maintenance activities and network outages.
• Fundamental understanding of the OSI Model is required. Candidate needs a
• Have a basic understanding of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment.
• Knowledge of network protocols such as OSPF, BGP, and EIGRP is a Plus.
• Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators and associated technologies is highly desirable.
• Some Travel will be Required.
• Current Active DoD secret clearance or ability to secure clearance

• A passion for excellence and continual improvement, combined with an entrepreneurial spirit, good written and oral communication skills, strong interpersonal skills, innovative thinking in a fast-paced, ever-changing environment.

• Good customer service and communication is necessary to ensure customer satisfaction and network reliability.
• Good problem-solving and troubleshooting skills with severs and Cisco devices are a Plus.
• Will need to have the ability to lift up to 50 lbs.
  

 

Background Information Technology field or a related technology field is highly desirable.

 

 

Required Certifications

Active Comp TIA Security Plus CE and Cisco Network

 

ITIL foundation V3 certification is highly desirable.

Must be a US Citizen and possess Secret Clearance

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

---

Posted: 30+ days ago

Apply Now