Manager, Operations
JLL - Omaha, NE
Position Summary:
Overview:
Working closely with a Team of Regional FM’s, the Operations Manager, will drive to facilitate, enhance and implement organization-wide efforts to ensure that service delivery programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to client’s strategic imperatives. Assures that organization-wide performance initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning while guiding tactical actions and provides leadership for performance and continuous improvement of workplace services. The Operations Manager will coordinate and support deliverables within the client portfolio that drives well managed and well maintained properties. This position will be responsible for ensuring accuracy, consistency and quality of project schedules, budget variance reports, and QBR’s for the account. Coordinate, develop and verify accuracy of operating and project budgets for all regions and sites. Strong OpEx budget development, analysis and reporting skills, and verifying accuracy of all financial tracking and reporting. The REWS Operations Manager reports to the Account Lead, and works closely with Regional Manager, and client. Special focus will be given to performance management, Continuous Improvement, cost savings and standardization of the portfolio. Emphasis should be on a positive and timely response to concerns or needs of the client to ensure service needs and client expectations are exceeded.
Essential Functions:
- Provide management and direction for the efficient workplace operations, soft services and maintenance of large campus environment.
- Specific areas of responsibility include Operation Management, Vendor / Supplier Management, Customer Satisfaction, Staff Productivity and Efficiency.
- Develop and Manage detailed budgets for operations and reporting.
- Develop and deliver accurate Sr. Management summary reports of weekly, monthly and quarterly operational reports.
- Provides service vendor contract compliance, management and quality control processes and metrics.
- Develop, coordinate schedule, and manage third party vendor QBR auditing, analysis, and corrective action to ensure the highest possible service standards are maintained throughout all sites.
- Assist the Account Lead in the analysis vendor SOW and bid proposals, for projects.
- Provides oversight of staff, with input on selection, counseling, appraisals and recognition; recommending salary, promotional, disciplinary, termination, and other personnel actions.
- Oversees training and support aimed at expanding the capabilities of the operations and staff.
- Develop and deliver training methods, materials and programs relative to building operating standards.
- Understands the engineering design and operational aspects of building systems and equipment.
- Maintain the highest value of client relationship and conflict resolution.
- Assist compliance with ESCP
- Bachelor of Arts or a Bachelor of Science degree in Engineering, related discipline or equivalent facilities experience.
- Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, etc.
- Ten or more years of facilities operations experience, required.
- Strong supervisory skills with the ability to coach, mentor and train.
- Business acumen including financial planning and analysis, must be able to manage within budget and time constraints.
- Excellent interpersonal, communication, negotiation and presentation ability.
- Superior customer service, relationship building and follow up skills.
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Posted: 30+ days ago
