Facility Coordinator
JLL - Phoenix, AZ
Position Summary:
OVERVIEW
Currently, we are seeking a Facility Coordinator to join our Facility Management team in Phoenix, Arizona.
ESSENTIAL FUNCTIONS
- Assist with budgetary requests, analysis and reporting
- Act as a liaison to Jones Lang LaSalle finance team and other account team members
- Assist with researching, analyzing and reporting budget variances
- Work with team members to identify and respond to any financial or budgeting related issues
- Helps support facility specific cost savings targets to contribute to the account achieving significant savings
- Supports requests associated with Jones Lang LaSalle Management, Operations and Financial audits
- Assist Facility Manager with tactical planning for the regional facilities team’s goals and objectives
- Provides support for guests, visitors and employees at client locations
- Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers
- Resolve concerns associated with all building services including, but not limited to: janitorial, food service, coffee services, parking, vending, ergonomics, and conference room reservations.
- Coordinates special events in support of client or Jones Lang LaSalle
- Provides support for meetings and conference room reservations, as needed and directed
- Assists with the coordination and scheduling of maintenance activities
- Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.
- Provides facility specific assistance to the project management team as needed
- Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
- Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.
- Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
- Ensures appropriate follow up with customers
- Seeks to continuously improve processes, systems and overall client satisfaction
- Provides direction/information to facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed
EDUCATION AND EXPERIENCE
- High school education; undergraduate degree, preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
- Superior customer service skills and orientation
- Ability to maintain professionalism at all times under stressful situations
- Ability to plan and manage work under time constraints
- Ability to multitask and work without direct supervision
- Strong organizational skills and collaborative style needed
- Strong attention to detail
- Self-starter and team player
- Communicate professionally in a clear and concise manner (verbal and written)
- Demonstrate highest professional standards of behavior and follow the JLL Code of Ethics Policy
- Flexibility with working hours
- Proficient in MS Office, possess strong written, verbal and people skills
Posted: 30+ days ago
