Travel Counselor
US Foods Inc. - Tempe, AZ
- Creates domestic and international reservations for US Foods travelers and contractors to include air, hotel, rail, and ground transportation.
- Advises travelers of international travel requirements such as visa, passports, etc.
- Solves typical travel related problems consistently.
- Operates within detailed procedures under minimal supervision.
- Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
- Educates travelers on US Foods policy, preferred vendors, and requirements.
- Ensures compliance with the Corporate Travel Policy.
- Adheres to travel department standards in delivering customer service including telephone/email etiquette and follows prescribed customer service escalation procedures.
- Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work and attendance.
- Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Performs other duties as assigned.
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Policy on Third Party Unsolicited Resume Submissions
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of US Foods. US Foods will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with US Foods and have been engaged on a search shall submit résumé to the designated US Foods recruiter or, upon US Foods authorization, submit résumé into this career site to be eligible for placement fees.
Education/Training:
- High School Diploma required
- Associates Degree or higher preferred
Related Experience/Requirements:
- Minimum 2 years corporate travel counselor/industry experience required; 5 years corporate travel counselor/industry experience STRONGLY preferred
- Previous call center (travel agency) experience preferred
- Must be able to work in US Foods Tempe office daily
Knowledge/Skills/Abilities:
- Proficiency in native SABRE required
- Industry knowledge and reservation skills in order to create domestic and single destination international reservations to include air, hotel, rail, and ground transportation
- Proficiency with ticketing procedures to include processing of exchanges and refunds
- Ability to meet and maintain required performance standards
- Excellent customer service skills required
- Experience with Rez One Plus and Quick Exchange preferred
- Ability to work independently
Physical Requirements:
- Able to sit for long periods of time
- Ability to work flexible schedule between 6:00 AM – 5:00 PM (MST)
Posted: 30+ days ago
