Sr Facilities Manager
JLL - Salt Lake City, UT
Position Summary:
Position Summary:
- The Senior Facilities Manager leads a team of facilities associates in the delivery of and is responsible for the day-to-day facility operations, services, and maintenance activities within the assigned locations, known as a region on this account.
- The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment.
- The Senior Facility Manager develops budgets, controls costs, and coordinates service provider and staff activities within the region. Leveraging organization skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment.
- The position provides regular performance feedback, development and coaching to direct and indirect reports.
- Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting Jones Lang LaSalle’s goal to provide our clients with the highest level of client service available.
- Manages the completion all facilities related reports accurately and on time following the client’s policies for record keeping.
- Leads and manages the facilities staff to deliver expected service levels to the client within the prescribed budget.
Essential Functions:
- Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner.
- Develop and manage facility operating budgets with the clients’ goals and objectives addressed for the assigned portfolio.
- Provide monthly/quarterly/annual reporting appropriate for the client, track variances and ensure smooth recovery process within established targets.
- Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals.
- Help to develop and gain approval for the annual capital plan including infra-structure upgrades and building modifications to ensure the building’s future capabilities are maintained.
- Develop and maintain a high performance team by utilizing the IPMP program and Performance Improvement Plans as per JLL guidelines. Utilize other tools for hiring, talent and succession planning, and development planning.
- Manage the staffing, development, performance and outcomes of assigned team reporting to the position.
- Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e. submission of compensation (base salary, bonus, merit increases, promotions) for review and approval.
- Ensure local services and goods needed to perform day to day operations through 3rd party suppliers are set up with a scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance.
- Collaborate with client Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at the property level.
- Ensure client satisfaction with Facility/Property Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity in delivering services
- Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM.
- Proactively manage all facility services and communication in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
- Represent client’s real estate organization at the regional level, developing and fostering regional client relationships as appropriate.
- Assist in the development and implementation of the annual management plan; and achieve key objectives and performance indicators as identified by the Account Director.
- Develop and implement innovative programs, processes and projects that aim to reduce short and long term operating costs and increase productivity or longevity
- Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations.
- Effectively manage critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work.
- Develops and maintains positive corporate relationships. Conducts client meetings on unresolved facility issues in an expeditious and professional manner. Communicates to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress reports, and other related reports.
- Follows and implements health and safety procedures introduced by the client. These procedures include LDRPS programs and other related procedures.
- Works with local Facility Managers to follow procedures that comply with local, state and federal regulations.
- Actively involved in preparing, understanding and managing the site’s LDRPS program. Along with ensuring the site leader has been informed of the annual EED program.
- Effectively manages the JLL – computerized maintenance management system (CMMS) service ticket program by completing all assigned tickets from customers and the preventative maintenance program within the Service Level Agreement parameters.
- When required completes all necessary SMS (Service Management Suite) change control tickets with in the set time frame required for approvals prior to starting any work that requires an SMS ticket as outlined by the client.
- When required completes all SAR (Situation Analysis Reports) within the specified time frames as directed by the Critical Systems Manager.
- Maintains and follows the Client’s Security program and policies which includes all site audit reports.
- Manages all critical systems and completes all required reports within the facility operations areas of responsibility.
- Ensures all supply orders are placed in a timely manner; comply with all sourcing directives.
Required Knowledge, Skills and Abilities
- Good working knowledge and understanding of Microsoft Office software (e.g., Excel).
- Strong organizational and management skills.
- Strong interpersonal and supervisory skills.
- Knowledge of real estate, telecommunications, furniture, accounting and building systems.
- Excellent verbal and written communication skills.
- Computer proficiency.
Supervisory Responsibilities:
- Manage the facility operations of multiple sites, through both direct employees and third-party service providers, to ensure that all KPI and SLA are met or exceeded.
Working Environment:
- In general a SFM will work in Client provided office in a contact center environment. There are times when pre-approved that the SFM may work from home.
Minimum Required Education:
Bachelor’s degree or equivalent work experience in Facilities Management with an emphasis on management / technical work experience.
Posted: 30+ days ago
