General Manager - Retail Mall
JLL - Lawton, OK
Position Summary:
SCOPE
Lead the property team in meeting the client’s objectives while overseeing the management, operations, specialty leasing, marketing and financial aspects of running a shopping center.
ESSENTIAL FUNCTIONS
MANAGEMENT, OPERATIONS, AND MARKETING
- Maintain safety, cleanliness and integrity of all areas of all buildings, systems and equipment for all property users.
- Prepare team to respond in emergency and crisis situations.
- Have thorough knowledge of area market including all competitive properties and area demographics.
- Develop and maintain an appropriate level of involvement in community affairs and activities representing both the property’s interest and the interest of Jones Lang LaSalle.
- Enforce all tenant lease requirements.
- Manage the activities of the property’s marketing manager in conjunction with the regional marketing manager.
- Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants to understand and drive sales.
LEASING
- Work in conjunction with property’s Leasing Specialist to execute new and renewal leases to meet or exceed client objectives.
- Direct activities of specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue.
- Develop and maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs.
- Negotiate all tenant rent reduction or termination requests.
FINANCIAL PERFORMANCE AND REPORTING
- Achieve budgeted net operating income for property.
- Manage property’s capital to budgeted levels
- Direct the preparation and implementation of all annual financial reports including budgets, management plan, marketing plan, marketing budget, and annual report.
- Direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts and sales reports.
- Monitor the collections of all rents and execute appropriate collection process.
CLIENT RELATIONSHIPS
- Establish and maintain an effective working relationship with the property’s asset manager.
- Function as primary point of contact to asset manager for all issues relating to the property.
- Interact frequently with property’s regional managers and leasing organization to ensure consistent high quality interaction with asset management firm.
- Formally communicate as appropriate with asset manager to inform him/her of activities at the property to enhance his/her opinion of the quality of management services delivered by Jones Lang LaSalle.
EMPLOYEE MOTIVATION AND DEVELOPMENT
- Direct and supervise the activities of all property employees.
- Develop a personnel action plan for each direct report to identify opportunities for further career development. Ensure that all supervisory employees do the same for their direct reports.
- Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews and other communication mechanisms.
- Coordinate appropriate training for property personnel.
COMPETENCIES
- Managerial Courage – Provides current, direct, complete and actionable positive and correctional feedback to others. Faces up to people problems quickly and directly.
- Customer Focus – Dedicated to meeting customer’s expectations and acts with customer in mind.
- Planning & Organizing – Establishes course of action for team to accomplish goals and evaluates results. Develops schedules and task/people assignments. Uses resources effectively and efficiently.
- Motivating Others/Directing Others – Creates a climate in which people want to do their best and empowers others. Is good at establishing clear directions; distributes the workload appropriately; a clear communicator.
- Developing Others – Provides challenging and stretching tasks and assignments, is aware of each direct report’s career goals and is a people builder.
- Written/Oral Communications – Able to write and speak clearly and succinctly in a variety of communication settings and styles;
- Problem Solving – Uses logic and methods to solve difficult problems with effective solutions; looks beyond the obvious and doesn’t stop at the first answers.
- Time Management – Uses his/her time effectively and efficiently; concentrates efforts on the more important priorities; can attend to a broader range of activities.
- Financially Astute – Thorough understanding of retail accounting principles including recovery ratios and methods, accrual and cash basis accounting, reading and understanding financial statements, lease language interpretation and budgeting and forecasting.
- Understanding of financial aspects of property performance
- Competency using Microsoft Office, navigating the internet, general use of personal computer
EDUCATION AND EXPERIENCE
- B.A. / B.S.
- 5-10 years’ experience in Retail Property Management
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 49523BR
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Posted: 30+ days ago
