Sr Manager, Moves
JLL - Phoenix, AZ
Position Summary:
Sr Manager, Moves
Job Summary
Works as part of the project team, assisting with the development of scope and schedule for project.
Job Responsibilities
- Manage all MAC activities on account or large project
- Proactively manage project-related issues on account or assignment.
- Ensure Jones Lang LaSalle best practices and policies are being followed
- Ensure operations manual is in place and updated on account
- Receive and process client move requests
- Provide a single point of contact for all move management activities
- Facilitate a project kick-off meeting with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned.
- Participates in planning meetings hosted by the client, Occupancy Planning and other key stakeholders
- Establish move project goals and objectives, making changes where necessary to ensure desired project results
- Develop and implement move project plan and budget through collaboration with the facility manager, project manager and construction manager; as required
- Prepare/update project status reports, process purchase orders and invoices, update tracking reports and maintain files for due diligence and financials.
- Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
- Prepare various RFP’s needed for vendor and contractor services for the complete project.
- Incorporation of “best practices” into move projects
- Initiate and manage meetings to review move schedules with move vendors and key stakeholders
- Identify and address areas of concern regarding potential liabilities and risk
- Ensure move processes are managed in accordance with the client’s and Jones Lang LaSalle’s policies and procedures
- Procure and manage move labor
- Manage supporting suppliers (technology, telephony, furniture, etc.)
- Evaluate vendors to ensure compliance with the standards of performance
- Perform data input into the CAFM system to maintain occupancy information
- Develop and deliver required project specific reporting
- Comply with all Jones Lang LaSalle policies and procedures, including but not limited to time & expenses, ethics and business practice.
- Manage move management staff
- Provide career guidance and development for employees
- Work order and small project management, including but not limited to furniture reconfigurations and space enhancements
- Coordination with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor) to determine the appropriate date(s) for implementation and communicating those dates (via E-mail, project schedule, WCR System notification, etc.);
- If necessary, determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.);
- Plan, schedule and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required.
- Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions and resolve post-move issues.
- Directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships. Functions as a subject matter expert for a specific product or service. Able to communicate all available products and service offerings of the Firm. Contributes to the development of new product and service delivery ideas for the business unit.
- Any and all other duties and tasks assigned.
- Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.
Knowledge, Skills & Abilities
- Bachelor’s degree in project management, construction management, architecture or project strategy planning
- Minimum 2 years as Move Manager or related experience.
- 4-6 years of facility, project or construction related experience in a Corporate Real Estate environment
- Proficient in FM:Systems move management module and/or facilities management system
- Strong Microsoft Excel skills
- Strong Microsoft Projects skills
- Ability to utilize the Microsoft Office suite of technologies
- Has successfully managed moves over 1000 employees
- Background in project management, construction management, architecture or project strategy planning is desirable
- Organizational skills with the ability to identify and manage priorities
- Excellent written and verbal communication skills
- Detail oriented
- Flexibility with work hours and travel as needed
- Ability to multi-task and work both in a team and independently
- Strong working knowledge of architectural drawings and furniture and space planning concepts
- Highly organized with strong analytical skills
- Strong interpersonal skills with an ability to interact with executive level external and internal clients
- Highly organized with strong analytical skills
- Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders
- Previous experience effectively supervising, training, mentoring and evaluating several move managers at various levels within the organization/team
- Capacity to deal with ambiguity and address complex problems
- Position may work primarily at client site or project location with potential daily client and contractor interaction.
- Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job.
- Travel as needed and may range from 0-4 nights per week.
Posted: 30+ days ago
