Tulsa, OK - Macy\'s Logistics\\: Director of ICQA
Macy's Inc. - Tulsa, Oklahoma
Key Accountabilities:
- Responsible for the management of Inventory Control operations including but not limited to; physical inventory planning, CEB/WMS balancing, cycle counting, and product moves. Very strong emphasis on leading initiatives to maintain the highest levels of stock accuracy, control processes, and reporting standards.
- Lead a quality-assurance team across all departments and processes to ensure the highest levels of quality standards are maintained; focusing on leading quality-improvement programs, quality training, and detailed reporting.
- Oversee all aspects of the Control Office, Advance Receiving Office (ARO), and CEB Offices in support of company profit objectives and customer service goals.
- Direct ARO operations including but not limited to; scheduling of all incoming dock appointments, preparing manifest problems and keyrecs, coordination of MIO issues, major detail error reporting, carrier claims, ARQ/POQ resolution.
- Manage Control Office operations including but not limited to; returns and queue processing, RTV processing, NIL clerical processing, and FTC compliance.
- Monitor FTC compliance and standards for D2C, through reporting, communication and training
- Maintain relationship of customer service through Macy's Credit and Customer Service Group, Macy's Transportation Operations, vendor community, and D2C operations to ensure maximum customer satisfaction.
- Responsible for the management of vendor compliance and standards operations including but not limited to staff communications, staff balancing and work assignments, work scheduling and processing, throughput levels, and processing standards.
- Ensure departments meet or exceed performance requirements in the areas of FTC compliance, safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.
- Reviews analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
- Partner with outbound operations to reduce damage and wrong item shipped issues, while identifying and resolving discrepancies
- Develop, maintain and monitor all accuracy, service and quality programs to ensure a high level of customer satisfaction, and monitor effectiveness of training programs
- Interact with Macy's Systems & Technology as primary user on systems development and refinement to improve operations, productivity and service levels. Provide a safe work environment for staff and enforce safe/smart work practices, while complying with AOSE and safety program.
Skill Summary:
- Ability to build and foster teams, gain commitment from others and effectively manage the decision making process.
- Creative problem solving and innovative approaches to complex problems.
- Strong analytical and problem-solving skills, with an emphasis on process improvement, installing and maintaining best practices in the operational areas.
- Identify and present opportunities for process improvement.
- Must possess exceptional leadership, mentoring, coaching and interpersonal skills.
Requirements:
- Knowledge of the e-commerce and fulfillment operations
- Ability to make effective decisions and manage several processes in a fast paced environment.
- Exposure to various logistics operations, with an emphasis on customer service
- Previous accountability for an entire function within a distribution facility (fulfillment preferred)
- Excellent communication (oral, written and listening) and project management skills
- Execute decisions and manage multiple processes in a fast paced environment while following a "Teams Win" philosophy.
- High-level understanding of Six Sigma or Lean process improvement methodology's
- Proven leadership and business acumen
- Bachelors degree preferred
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Posted: 30+ days ago
About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
