Global Customer Subscription Management Manager

Ford Motor Company - Dearborn, Michigan

Position Summary:

FordPass- A SMARTER WAY TO MOVE

We are going to change how the world moves to make people's lives easier. Ford is taking steps big and small to bring solutions that put people in control of their journey, giving them power to experience the world more freely than ever before.  FordPass® is a new platform that will empower people to rethink the way they move. Through a collection of personal, digital and physical solutions, FordPass will provide more mobility options so they can go further than thought possible.  Visit us at www.fordpass.com to learn more and join the FordPass team… and the future of mobility.

Summary of Responsibilities:

·         Provide leadership, input and guidance to stand-up Ford’s Subscription Management platform and develop the subscription organization

·         Define and implement the channel strategy; set-up the subscription business strategy around the customer life cycle including adoption trials, product engagement, and renewal.

·         Manage definition and delivery of Ford’s subscription platform through all phases of the program including identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures and operations

·         Manage day to day interactions with Ford’s executives and subscription program sponsors for reporting status, risks and issues

·         Lead development and maintenance of multi-year feature roadmap for connected and mobility services impacting the subscription platform

·         Serve the role of the liaison between IT and business partners to drive development of capabilities required to enable Ford’s vision

Basic Requirements:

·         3+ years of experience  implementing  subscription services including creation, enhancement or renewal of offerings

·         5+ years of large scale program implementation experience

·         Bachelor’s Degree

Preferred Requirements:

·         Experience coordinating cross-functional teams

·         Desire to learn and keep up with new trends, standards and technologies relevant to subscription / billing platforms

·         External skill sets in subscription models industries

·         Automotive/transportation industry experience, highly preferred

·         Project Management experience in managing highly complex programs works streams

·         Business Lead over a Global IT project

·         Experience using customer and financial data to optimize business results, a plus

 

The distance between imagination and...Creation.  It can be measured in years of innovation or in moments of brilliance.  And it can be a road you start traveling right now.  When you join Ford Motor Company your journey begins.  You become part of a team that is already leading the way with ingenious solutions and attainable products - and it is always ready to go further.

At Ford Motor Company the distance between you and an amazing career has never been shorter.  Join the Ford team today and discover the benefits, rewards and development opportunities you'd expect from a diverse global leader.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.

Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

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Posted: 30+ days ago

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