Facilities Management Director
JLL - Racine, WI
Position Summary:
OVERVIEW
The Director of FM is accountable for developing and implementing a plan which will delight our clients and ensure a healthy long term relationship. They will anticipate client needs and deliver to outperform on the key performance indicators within the contract and build financial plans while striving to exceed revenue and profitability. The Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.
ESSENTIAL FUNCTIONS
- Manage the client relationship and ensure client satisfaction with JLL by providing a seamless interface with the client. Demonstrate leadership, responsiveness and creativity.
- Establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.
- Drive multiyear plan to deliver high quality results which exceeds the client’s expectations.
- Manage the service delivery teams to achieve the highest level of Key Performance Indicator targets.
- Build and Manage high performing teams, and ensures the best qualified candidates are hired for all roles.
- Function with a ‘No Surprises’ approach to communication ensuring that key stakeholders remain informed.
- Ensure sites are operated and maintained in compliance with JLL, client, federal, state, and local requirements.
- Perform site inspections to develop recommendations for improvements and to perform facility planning, budgeting, and equipment replacement.
- Develop, manage and report on facility operating budgets for the assigned portfolio, proactively track variances and manage within target.
- Develop monthly/quarterly variance reports on all operating budgets for each property on a timely basis.
- Provide the lead role in monitoring customer satisfaction and increasing annual performance results.
- Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identifying additional efficiency opportunities.
- Represent client’s real estate organization at the regional level, developing and fostering regional client relationships as appropriates.
- Ensure all human resources procedures for the service delivery teams are conducted according to policy.
- Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
- Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, coverage for absenteeism, and overtime scheduling.
- Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics.
- Support client’s EHS and Business Continuity programs including response, reporting and remediation efforts.
- Regularly attend and/or participate in training opportunities to maintain high technical, administrative and managerial competency levels.
- Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations.
EDUCATION AND EXPERIENCE
- Bachelor’s Degree on a related area or equivalent combination of education and experience.
- 10 years facilities experience required in the corporate environment, third party service provider or as a consultant, equivalent combination of education and experience for which comparable knowledge can been acquired.
- Proven record of success managing large portfolio (1m sq. ft.) and/or multiple sites.
- Experience managing and mentoring teams to meet and exceed client and account objectives.
- Business acumen, including financial management and planning, and able to manage within budget constraints.
CERTIFICATIONS AND LICENSES
- CFM, FMA, CPM, RPA or CSM designation, preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
- Required to be proactive, adaptable, and responsive.
- Strong organizational and management skills to balance competing priorities.
- Skilled at analyzing data/problems and developing effective response actions.
- Superior interpersonal skills including client relationship development and teamwork mindset.
- Excellent verbal/written communication and presentation skills.
- Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS).
TRAVEL
- Willingness to travel locally and work remotely as needed
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 51258BR
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Posted: 30+ days ago
