Macy\'s Providence Place, Providence, RI\\: Backstage SWS Sales Supervisor

Macy's Inc. - Providence, Rhode Island

Job Overview:

Under the guidance and leadership of your SWS Manager, as the SWS Supervisor, you will be responsible for leading the Backstage Store within Store team. You and your team will drive sales by creating a strong customer centric, fun and engaging culture. All Backstage activities related to selling, merchandising, store maintenance, expense management, shortage prevention and sales support functions are under your direction. The Backstage SWS Supervisor will develop a team of associates through coaching, follow up and recognition. Perform other duties as necessary.

Essential Functions:

Sales

• Drive and exceed store goals, including sales, credit, hours, merchandise turn; communicate progress to Team Members

• Partner with key store Executives: VPSM and Backstage SWS Manager on global issues, MTM/Operations Manager to ensure new receipts are received timely, APM on shortage/shrink concerns and AST on issues related to schedules and queue line supplies

• Identify best sellers and key items; communicate merchandise needs to district and central partners

• Ensure accuracy of merchandise presentation; including signage, sizing, pricing and execution of new receipts to the floor

• Strengthen attendance and weekend hours compliance among Team Members

• Motivate Team Members to solicit Star Reward application by reinforcing the benefits of new accounts

• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented

Customer

• Lead the push toward an exceptional Customer experience through coaching and recognition

• Monitor queue line to adjust staffing as necessary for line busting

• Review & utilize store reporting to provide recognition to Team Members; partner with SWS Manager to develop and communicate strategies to improve results

• Observe Associates’ customer interactions; provide feedback focused on an experience that is efficient and simple

• Ensure optimum sales floor coverage and lead selling initiatives throughout the store as executive in charge as required

• Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment

• Ensure appropriate staffing levels are met

• Hold daily huddles with Team Members utilizing Star Daily to communicate priorities and focus teams

People

• Partner with SWS Manager to interview and employ Customer focused Team Members

• Engage in Backstage recognition program; reward Associates with recognition cards

• Provide feedback to Team Members; participate in the development of individual performance improvement plans

• Advise on administration of Responsibility Based Performance

• Make recommendations on Team Member promotion, advancement, talent development and termination

• Ensure all team members receive appropriate training and onboarding

• Address Team Member concerns in a reasonable and fair manner, consistent with the values expected by the Company

• Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction

• Coordinate Team Member vacation scheduling and paid time off

• Ensure that all company communications, policies and practices are in place

• Regular, dependable attendance & punctuality

Qualifications:

Education/Experience:

Bachelor’s degree preferred.
A minimum of 1-3 years in a leadership/supervisory position in department store retail, or a related service industry

Communication Skills:

Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
Excellent written and verbal communication skills.

Mathematical Skills:

Basic math functions such as addition, subtraction, multiplication, and division.

Reasoning Ability:

Must be able to work independently with minimal supervision.

Physical Demands:

This position involves regular walking, standing, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching. Involves close vision, color vision, depth perception, and focus adjustment.

Other skills:

Strong leadership profile and excellent negotiation skills.
Strong interpersonal skills, ability to empower and develop team, collaborate and function as a member of a team, ability to execute plans and strategies.
Strong organizational skills and the ability to adapt quickly to changing priorities.
Ability to anticipate and solve problems, act decisively and persist in the face of obstacles.
Commitment to exemplifying the highest integrity and professional business standards

Work Hours:

Ability to work a flexible schedule based on department and store/company needs.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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Posted: 30+ days ago

About Macy's Inc.

Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more

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