Facility Management Lead
JLL - Phoenix, AZ
Position Summary:
SUMMARY
The Facility Management Lead oversees a platform of consistent process and reporting, performed by a team of Facility Managers and Engineers. The position ensures that client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment. The Facility Management Lead develops budgets, controls costs, coordinates service provider(s) and staff activities for the platform. Leveraging organization skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment.
The position provides regular performance feedback, development and coaching to direct reports and is expected to have regular interaction with Client leadership. Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting JLL’s goal to provide our clients with the highest level of client service available.
ESSENTIAL FUNCTIONS
- Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner.
- Manage facility operating budgets with the clients’ goals and objectives addressed for the assigned portfolio.
- Provide monthly/quarterly/annual reporting appropriate for the client, track variances and ensure smooth recovery process within established targets.
- Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals.
- Survey all assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements.
- Develop and maintain a high performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.
- Manage the staffing, development, performance and outcomes of assigned team reporting to the position.
- Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e. submission of compensation (base salary, bonus, merit increases, promotions) for review and approval.
- Coordinate discussions with vendors regarding goal setting, performance criteria, and performance review
- Ensure client satisfaction with Facility/Property Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity in delivering services
- Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM.
- Proactively manage all facility services and communication in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
- Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations.
- Effectively manage critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work.
EDUCATION AND EXPERIENCE
- Bachelor’s degree or equivalent work experience in Facilities Management with management emphasis
- MBA desirable
- 8 years industry experience required – either in the corporate environment, third party service provider, or as a consultant with demonstrated ability to exercise proper judgment
- Experience in matrix management organization desirable
CERTIFICATIONS AND LICENSES
- CPM, RPA or CSM designation, desirable
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 51543BR
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Posted: 30+ days ago
