Account Services Manager--Overland Park, KS

Staples - Overland Park, KS

Position Summary:

This position is responsible for managing all aspects of global client support and will be the primary global interface for, working in partnership with our field sales team, international SPP offices, and our global partner network, the key stakeholders of an assigned customer account base.  This individual will have responsibility and accountability for execution of all global customer requirements and profitability of their assigned accounts.  Working closely with the Director of Global Account Services and internal Account Services Manager, manage and coordinate the implementation and on-going operation of global in-stock eStore programs and/or their associated special order and customer service support.

Primary Duties and Responsibilities:

• Supports the Director of Account Services in building and maintaining client relationships, working in partnership with the field sales organization, international SPP offices, and our global partner network, while serving as the primary internal contact for global accounts.  Promotes teamwork, accountability and strong communication within the department and across international support teams that they work with through regularly scheduled account team status meetings. 
• Works with the Director of Account Services in providing direction and project management leadership to other cross functional departments in implementing and managing solutions for assigned customers, providing appropriate and timely internal and external communications.  Other internal departments included in the execution of project tasks include: Special Order, Customer Service, Account development, Program Development Marketing, Creative Services, Merchandising, Incentive & Recognition, Finance, IT,Operations, Inventory and Procurement.
• Working with the Director of Account Services, responsible for ensuring programs meet targeted expectations for margins, SKU count and marketing plans and budgets and participates in the forecasting and budgeting process for their accounts.
• Prepares and participates in Customer Business Reviews. 
• Work with the Director of Account Services during contract negotioations, renewal RFP's, indentifying customer business and contractual requirements, provides clear direction and guidance to the internqal support teams.
• Particpates and provides imput and ideas in support of our on-going effort to improve our processesand the overall customer experience

(Cielo123)

Basic:

• Bachelor degree Required
• 2-4 yrs work expereince in Sales and or Marketing
• Strong “business” communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
• Maintains a high degree of professional acumen while developing skills in salesmanship and managing difficult relationships.
• Strong ability to balance multiple projects simultaneously and meet required deadlines.
• Strong demonstrated project management skills; formal training desired.
• Emerging skills in the area of “strategic business sense”, including marketing strategy, pro-active ideation, profitability awareness and analytical skills.
• Requires a self-motivated and energetic personality.
• Flexibility to travel, both domestically and internationally, when necessary based on account needs.
• Flexible to travel when necessary based on accts needs
• Solid PC skills (Word, Excel, PowerPoint).

 

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

---

Posted: 30+ days ago

Apply Now