Delivery Operations Supervisor - Sharon, MA
Staples - Sharon, MA
*Note: Position is for a 1st Shift 6:30AM start time but MUST have ability to flex hours to 2nd Shift.*
Position Summary:
Function as first-line management in the performance of a Staples Delivery Operation (SDO) location. Collaborate with the SDO Manager and Director of Delivery Operations in preparing and planning strategies to meet the SDO’s daily, weekly and monthly customer service and financial goals. Ensure all deliveries to Staples North American Delivery (NAD) customers are performed according to time, safety, efficiency, and accuracy standards.
Primary Responsibilities:
- Direct daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area
- Control administrative processes so they are performed in an accurate and timely manner
- Develop individual associate’s skills, standards and morale through training and coaching
- Direct, support and delegate tasks as appropriate to an individual associate’s skill level
- Coach and manage associates to high performance standards and recognize individual and team success
- Give consistent and thorough feedback to associates, conduct timely Performance Appraisals and deliver disciplinary action if necessary
- Read, understand and analyze daily, weekly, and monthly operational reports and use these reports to evaluate department’s performance
- Compute figures to accurately plan/adjust headcount to meet department’s objectives
- Develop and execute daily and weekly action plans to meet department SDO performance expectations
- Monitor and evaluate safe work practices and maintain a safe work environment
- Ensure the SDO operates according to budgeted guidelines
- Work in concert with the senior management team in the pursuit of operational excellence and the SDO’s all around success
- High school diploma or GED
- 3 – 5 years transportation experience
- Ability to become DOT certified and meet Staples driving requirements
- Strong team based leadership, motivational, and development skills essential
- Functional knowledge of coaching drivers through check rides
- Experience managing in a high growth, multi-division, multi-million dollar company
- Computation/mathematical ability and reading comprehension of technical/financial materials and reports
- Knowledge of PC applications
- Eagerness and ability to learn and absorb new information quickly
- Initiative to work with minimal instruction and direction
- Strong oral and written communication skills
- Experience and working knowledge of transportation systems and processes, productivity standards, and technology
- Demonstrated responsibility, maturity, and leadership ability
- Demonstrated analytical thinking and problem solving ability
- Possess a sense of urgency required to work in a deadline driven environment
- Strong organizational and motivational skills
- Attention to detail
- Customer service oriented
- Bachelor’s Degree preferred
About Us
About Us
Staples Supply Chain and Logistics is recognized as one of the top supply chain organizations within North America. With an extensive fulfillment and delivery network providing services for three main business units, we are able to deliver customer orders next day to 98% of the U.S. population, not to mention or Distribution Centers supporting our Retail Stores. Our 10,000 Supply Chain & Logistics associates throughout North America continue to “make more happen” through the integration of people, process and technology. We sell more than 2 million SKUs and are continually adding more products for our customers. We continue to invest in our people, capabilities and technology to deliver “Every product our customers need, when they want it, where they want and how they want it.” Without a doubt, our Supply Chain differentiates us from our emerging competitors.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Posted: 30+ days ago
About Staples
By expanding our product assortment and making shopping and saving easier than ever, we’re helping customers make more happen every day. And it’s our mission to make more happen for associates, local communities and even the planet — t... more
