Account Services Manager - Overland Park, KS
Staples - Overland Park, KS
Position Summary:
This position is responsible for managing all aspects of internal client support and will be the primary internal interface for, working in partnership with our field sales team, the key stakeholders of an assigned customer account base. This individual will have responsibility and accountability for execution of all customer requirements and profitability of their assigned accounts. Working closely with the Director of Account Services, manage and coordinate the implementation and on-going operation, across all internal support departments of in-stock eStore programs and their associated special order and customer service support.
Primary Responsibilities::
Supports the Strategic Account Manager in building and maintaining new and existing client relationships, developing relevant marketing initiatives to drive new business and demonstrate SPP’s capabilities across all lines of business. Promotes teamwork, accountability and strong communication across support teams that they work with through regularly scheduled account team status meetings. Develops marketing plans, outbound marketing initiatives, and creative solutions.
Works with the Strategic Account Manager in providing direction and project management leadership to other cross functional departments in implementing and managing solutions for assigned customers, providing appropriate and timely internal and external communications. Other internal departments included in the execution of project tasks include: Special Order, Client Services, Account Services, Marketing, Creative Services, Merchandising, Incentive & Recognition, Finance, IT, Procurement, Operations, and Inventory.
Ensure programs meet targeted expectations for sales, margins, marketing plans and budgets and participates in the forecasting and budgeting process for their accounts.
Prepares and participates in Customer Business Reviews as necessary and participates and provides input and ideas in support of our on-going effort to improve our processes and the overall customer experience.
- Basic
- Bachelor Degree
- 2-4 yrs. prior work experience in Sales/Marketing
- Strong “business” communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
- Maintains a high degree of professional acumen while developing skills in salesmanship and managing difficult relationships.
- Strong ability to balance multiple projects simultaneously and meet required deadlines.
- Strong demonstrated project management skills; formal training desired.
- Emerging skills in the area of “strategic business sense”, including marketing strategy, pro-active ideation, profitability awareness and analytical skills.
- Requires a self-motivated and energetic personality.
- Flexibility to travel when necessary based on account needs.
- Solid PC skills (Word, Excel, PowerPoint).
- Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Posted: 30+ days ago
About Staples
By expanding our product assortment and making shopping and saving easier than ever, we’re helping customers make more happen every day. And it’s our mission to make more happen for associates, local communities and even the planet — t... more
