Sales Coordination Manager
US Foods Inc. - Memphis, TN
Manage all aspects of the Sales Coordination team and function, as well as all supervisory responsibilities, including, but not limited to, staffing/hiring, performance management, training and development, employment actions, and other similar Human Resources’ activities (e.g., dispute resolution, vacation approvals, approvals for paid, unpaid leave, merit increases, etc.).
Evaluate the ongoing effectiveness of the Sales Coordination team and relevant service and systems. Develop and implement procedures as necessary. Coordinate activities with other departments to meet customer needs.
Monitor call statistics (e.g., call volume, quality score card, inbound and outbound, average call length, number of calls escalated, etc.) to assess Sales Coordinator performance against key performance indicators.
Coordinate required training and development for Sales Coordinator.
Determine schedules to ensure adequate coverage of all inbound/outbound customer and Territory Manager calls throughout each business day.
Assist Sales Coordinator in escalating inquiries to Division, Region, and Corporate functions as needed including operations, replenishment, pricing, and category management.
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
- Strong verbal communication, interpersonal skills and problem resolution abilities required.
- Candidate should have customer service orientation, with ability to influence/persuade customers to purchase products.
- Strong people management skills required.
- Able to process multiple issues simultaneously, driving them to successful resolution.
- Working knowledge of Microsoft Word, Excel and Outlook required.
- Experience with phone technology required / CRM preferred.
Posted: 30+ days ago
