Support AE
in preparing for customer visits / business reviews for all non
low-influence customers; surface potential selling opportunities to help
set customer strategy
Proactively
identify opportunities to support AE in driving profit through analytical
review of assigned customers, including driving compliance, conversions
and penetration opportunities
Conduct
analysis to produce customer reports in support of AE sales efforts
Maintain
customer order guides, including menu changes
Assist AEs
with internal reporting and record-keeping
Manage logistics
planning and inventory for assigned customers in coordination with
functions; coordinate LTOs and new/discontinued menu items; Track LTO
items as they are received and during promotion and address potential
issues proactively to ensure seamless customer experience
Work with
functions to monitor slow and dead inventory for supported customers;
provide analysis to AE to escalate with customer as needed
Provide
product listings and usage to divisions in case of business transfer
Manage
billing and accounts receivable for AEs' customers; run and distribute A/R
concept report
Work with
divisions and corporate SPL department to ensure correct pricing to the
customer; coordinate any audits between divisions and SPL Department
Receive
vendor contracts from customers and forward to all divisions and SPL
coordinators; maintain records of any national vendor contracts in the
office
Effectively
communicate and coordinate between the sales team (AE and CSR) for
assigned customers
Assist AEs
or National Sales leadership with miscellaneous administrative duties
(e.g., travel planning, scheduling, printing)
High School diploma or equivalent required; College
degree preferred
Related Experience:
Minimum of 2 years experience in sales support or
customer service with a prior track record for providing key account support
and maintaining customer relations
Analytical background; previous MS Excel work
responsibilities or training required
Previous food service experience a plus but not required
Knowledge/Skills/Abilities:
Strong computer skills including a working knowledge of
Microsoft Word, Outlook, Excel and PowerPoint required; Salesforce.com
experience a plus; demonstrated ability to become proficient in internal applications
Strong critical thinking and analytical ability; able to interpret
data and translate into actionable steps
Exceptional interpersonal, communication, leadership,
cross functional collaboration and influencing skills