NAVY LODGE - GUEST SERVICE REPRESENTATIVE - SEASONAL
NEXCOM Enterprise - Newport, Rhode Island
The Navy Lodge, located on the US Navy Base in Newport, Rhode Island, sits along beautiful Narragansett Bay. Our focus is to successfully serve our Navy community with pride. Our customers include Active Duty personnel, Retirees, Reservists, and family members.
The Navy Lodge is currently seeking a Seasonal, Guest Services Representative for our location in Newport, RI.
The Guest Services Representative is responsible for the front desk operations, lobby appearance, guest services and office operations. The ideal candidate will be available to work all shifts including holidays, mornings, days, evenings and possible overnights as scheduled. Communicating between shifts with all Navy Lodge personnel, following chain of command concerning operations, guest issues or situations that require immediate attention are important for the success of this position.
The ideal candidate will be responsible for but not limited to:
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Greets and welcomes guests (upon sight or within 10 feet) while performing outstanding guest relations.
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Assisting guests in person or via telephone for all communication including, but not limited to, room reservations and/or cancellations, payments, questions, check-in, check-out process, collecting payments, authorized patron verification, guest room assignments, credit card processing, express check out requirements, etc.
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Reconciles daily transactions of all accounts and outlets of the Navy Lodge ensuring complete balancing while maintaining guest service at all times. Executes night audit functions.
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Issues room keys, sorts incoming mail and messages and deposits guest valuables in safety-deposit boxes.
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Responsible for lobby appearance including cleaning, mopping, dusting, organization, presentation, etc. and all assigned work areas.
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Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos/correspondences required in the course of performing
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Complete bank deposits, mail pick up mail, collect money bags, and other required services. Exchange, maintain rotating change fund and daily log of moneys received and deposited. Maintains all records and access to Guest Safety Deposit Boxes.
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Responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar and other events in the lobby area. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour.
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Maintains a clean and safe environment.
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Required to obtain certain certifications as necessary in connection with performing job duties.
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Performs other related duties as assigned
GENERAL EXPERIENCE: One (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
AND SPECIALIZED EXPERIENCE: One (1) year progressively responsible experience related to the position to be filled.
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college, university, or junior college, above the high school level, may be substituted on the basis of one-half academic year of study for 6 months of experience.
Posted: 30+ days ago
About NEXCOM Enterprise
Welcome to the Navy Exchange Service Command (NEXCOM) Enterprise. Since our inception in 1946, our mission has been to provide our customers quality goods and services at a savings and to contribute to Navy quality of life programs. NEXCOM’... more
