Tech Support Analyst Lead - Desktop Support
US Foods Inc. - Tempe, AZ
- Serve as the point of escalation for complex issues
- Participate in the recovery and troubleshooting efforts of large scale and complex application environments as well as including the associated infrastructure and network components.
- Interacts directly distribution center operations staff and engineering and development team members across the IT organization.
- Facilities the change management approval processes, task management, and escalates to upper management for high risk approvals
- Manage and configure monitor system and diagnosing production processing performance
- Respond to system alerts and troubleshooting and resolving problems
- Facilities the change management approval processes, task management, and escalates to upper management for high risk approvals
- Build, configure, and test automated patch software
- Owns technical and operational documentation being complete, accurate, relevant and up to date.
***EOE Race/Color/Religion/Sex/National Origin/Protected Veteran/Disability Status***
Education/Training:
- B.S. preferred
Related Experience:
- 5 years experience in client/end-user desktop support focused on Microsoft windows
- Experience in supply chain & warehouse operations
- Expert in at least 2 domains
- Incident & Problem Management experience
- Strong analytical and communication skills
- Train, mentor, coach and cultivate a "Second to None" team of analysts
Knowledge/Skills/Abilities:
- Expert knowledge and experience of the domains and the business processes being supported
Posted: 30+ days ago
