Network Controller Operator Associates (Government)

AT&T - HONOLULU, Hawaii

Position directly supports GIG capabilities and services in our 24x7 Global Network Support Center (GNSC). We work in a performance-based environment where our performance is based on pre-determined Acceptable Levels of Performance (ALP's).

• Candidate will be "mission essential" and able to support rotating 12, 10, or 8hrs shifts based upon the requirement and resources available.
• Required to support the development, documentation and tracking of measurements and metrics relevant to the ALP's.
• Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

• Experience with one or more of the following: alarm surveillance, fault management, configuration management, LAN maintenance, performance management.
• Expertise in one or more of the following: Routers; Crypto devices; Routing, Network appliances (CSU, DSU, etc), DSN/DRSN, DVSG, GVS, ATM General understanding of network topologies, both transport and IP. Ability to work in a team focused, dynamic environment.
• Requires expertise in one or more of the following devices/vendors: CISCO, Juniper, SONET, SONUS, Nortel, Avaya or Marconi.
• Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
• Requires experience in one or more of the following Crypto devices: KG-340, KG-175A/D, KIV-7, KIV-19.
• GTMS/ITSM Remedy: Understands the customer relationship tool which can be used to log/monitor the issues or problems faced by customers by the means of incident management tickets.
• Understand the functions multiple RFO, and charging the correct Fault Durations Hours to each Fault Category.
• Supports team members in taking ownership of tickets and updates the Action/Work log (troubleshooting steps performed during the selected course of action).
• Hold DoD-8570 IAT Level 2 baseline certification (Security CE, SSCP, GSEC or CCNA – Security) prior to start date

Required:

• 1-3 years of experience specific experience in telecommunications network management, operations, installation or development.
• CCNA is preferable but not required.
• General experience includes increasing technical responsibilities in network management.

Clearance: Active Secret clearance based on a SSBI investigation. Top Secret Preferred.

Desired skills: CCNA, ITIL v3 Foundation certified


AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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Posted: 30+ days ago

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