Tech Support Analyst - Desktop Support

US Foods Inc. - Tempe, AZ

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

  • Manage and configure monitor system and diagnosing production processing performance
  • Respond to system alerts and troubleshooting and resolving problems
  • Facilities the change management approval processes, task management, and escalates to upper management for high risk approvals
  • Build, configure, and test automated patch software
  • Manage relationships with IT hardware and software vendors – software as service
  • Identifies, analyzes and resolve issues including escalations when appropriate
  • Documents problem resolution utilizing standard procedures / tools
  • Communicates problem resolution and their impact to customers
  • Assists in the deployment of solutions and associated documentation

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***


Education/Training:

High School Diploma or GED Required, B.S. Degree preferred


Related Experience: 
  • 3 years’ experience in client/end-user desktop support focused on Microsoft Windows  
  • 2 years experience in data or voice networking
Knowledge/Skills/Abilities:
    • Ability to support at least 2 domains
    • Incident & Problem Management experience
    • Strong analytical and communication skills


Posted: 30+ days ago

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