Tech Support Analyst - Desktop Support
US Foods Inc. - Tempe, AZ
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage and configure monitor system and diagnosing production processing performance
- Respond to system alerts and troubleshooting and resolving problems
- Facilities the change management approval processes, task management, and escalates to upper management for high risk approvals
- Build, configure, and test automated patch software
- Manage relationships with IT hardware and software vendors – software as service
- Identifies, analyzes and resolve issues including escalations when appropriate
- Documents problem resolution utilizing standard procedures / tools
- Communicates problem resolution and their impact to customers
- Assists in the deployment of solutions and associated documentation
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Education/Training:
High School Diploma or GED Required, B.S. Degree preferred
Related Experience:
- 3 years’ experience in client/end-user desktop support focused on Microsoft Windows
- 2 years experience in data or voice networking
Knowledge/Skills/Abilities:
- Ability to support at least 2 domains
- Incident & Problem Management experience
- Strong analytical and communication skills
Posted: 30+ days ago
