Macy\'s Oak Park Furniture, Overland Park, KS\\: Furniture Gallery Sales Manager

Macy's Inc. - Overland Park, Kansas

Job Title: Furniture Gallery Sales Manager

• Drive and exceed sales goals by executing My Macy's initiatives
• Lead the push toward selling through coaching and recognition
• Improve customer experience, work with Associates to reduce customer return rate and improve customer satisfaction
• Identify best sellers and key items and communicate merchandise needs to optimize the My Macy's initiative
• Ensure accuracy of promotional sets; communicate advertising and sale information to Associates
• Partner with District team to plan and execute floor moves, merchandise placement and sales set-up
• Ensure merchandising presentation meets Company standards; adhere to all local and state regulatory requirements on pricing/signing accuracy
• Actively participate and encourage staff to promote the WorryNoMore Program
• Ensure consistent attendance among staff and compliance during weekend hours
• Motivate Associates to solicit Star Reward applications by reinforcing the benefits of new accounts
• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented by team

• Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement
• Review & utilize Big Ticket Scorecard monthly; coach Associates, provide recognition, develop and communicate strategies to improve results 
• Train, motivate and develop selling staff to reach their fullest potential and to maximize business opportunities
• Review promotional calendar to ensure optimum sales floor coverage for key events
• Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment
• Ensure exemplary service and selling capability is delivered by Selling Staff; role modeling selling and service skills to influence positive performance among others

• Recruit, select and hire service-minded Sales Associates, build a bench for future advancements & promotions
• Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires
• Engage in Macy's recognition program; reward Associates with recognition cards
• Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction
• Utilize review process as a tool for Associate talent development, promotion and advancement; utilize scorecard for coaching opportunities
• Monitor and address performance issues on a timely basis
• Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
• Lead team to support giving back to the local community helping create stronger, healthier places to live and work

• A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment
• Ability to empower and develop a team
• Ability to collaborate and function as a member of a team
• Ability to execute plans and strategies
• Strong leadership, interpersonal and communication skills
• Strong organizational skills and the ability to adapt quickly to changing priorities
• Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
• Commitment to exemplifying the highest integrity and professional business standards

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Posted: 30+ days ago

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