Tech Support Analyst Lead - Network
US Foods Inc. - Tempe, AZ
- Mentors and leads the activities of a team of highly skilled technical support team.
- Facilitate the development of an internal certification process within technical support. Ultimately responsible for the certification of lower level associates.
- Lead the recovery and troubleshooting efforts of large scale and complex application environments as well as including the associated infrastructure and network components.
- Ensures technical and operational documentation is complete, accurate, relevant and up to date.
- Interacts directly Business Relationship managers, distribution center operations staff and Sr manager as well as engineering and development team members across the IT organization.
- Keeps abreast of new technologies, incorporates those technologies when appropriate and motivates others to utilize them.
- Has decision-making responsibility within the discipline and escalates any issues, which cannot be resolved to the Sr. Manager.
Education/Training:
- High school diploma or GED required, B.S. preferred
Related Experience:
- 5 years networking experience in IT
- Experience in supply chain & warehouse operations
- Expert in at least 2 domains
- Incident & Problem Management experience
- Strong analytical and communication skills
- Train, mentor, coach and cultivate a "Second to None" team of analysts
Knowledge/Skills/Abilities:
- Expert knowledge and experience of the domains and the business processes being supported.
Posted: 30+ days ago
