Manager, Business Process
JLL - Lansing, MI
Position Summary:
Housekeeping Manager
Day-to-Day Responsibilities:
- Upon arrival at site, perform general site inspection. Initiate procedures to resolve any noted issues.
- Check housekeeping log for any outstanding issues from previous shifts. Based on the watch activity, determine course of action. Obtain outside professional support as necessary in coordination with General Manager. Prioritize the task based on the other critical items outstanding and direct any contractors accordingly.
- Implement time study for all housekeeping tasks, to assist in reducing headcount.
- Develop standard operations plan for housekeeping, using task sheets provided as part of the RFP.
- Meet with the General Manager to discuss outstanding projects as appropriate. If necessary, contact outside contractors to address any outstanding issues or process improvements.
- Maintain site to standards that will meet and/or exceed the GM Housekeeping Audit. (CAA)
- Manage housekeeping supervisors including tracking attendance, inputting payroll, scheduling overtime and balancing hours between shifts. Hold weekly housekeeping staff meetings to review site developments.
- Develop and maintain inventory control system.
- Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity in housekeeping. Work closely with the General Manager, Supervisors and FAM assigned to the site.
- Oversee training of Housekeeping Supervisors to ensure compliance with Jones Lang LaSalle and GM requirements. Training objectives should include increasing efficiency, increasing customer satisfaction and improving site safety.
- Work closely with Maintenance Manager to assist in any operational issues.
- Provide relief coverage to Maintenance Manager for training and vacations as needed.
- Provide relief coverage to Housekeeping Managers and Maintenance Supervisors for training and vacations as needed
- Provide weekly site status reports to General Manager in the form of action items.
- Ensure compliance with Jones Lang LaSalle and GM audit standards.
- Oversee Annex P (Paint Shop Facility Services) and Paint Shop cleaning. To include contract oversight and conflict resolution with multiple vendors.
- Manage Process Cleaning including scheduling, coordination, Invoice and payment of services.
Qualifications
- A minimum of five years of industry experience required in either the corporate environment, third party service provider or as a consultant.
- A minimum of three years experience managing a paint shop or a clean room within a manufacturing environment.
- Strong organizational, written and verbal communication skills.
- Strong interpersonal and supervisory skills.
Posted: 30+ days ago
