Co-Manager-2nd & Charles (store #2130)

Books-A-Million - Newport News, VA

Job Requirements

• 21 years of age or older.
• Positive background check.
• Strong customer service skills.
• Demonstrated and continued adherence to the all Second & Charles Policies and Procedures, including the Code of Conduct and Customer Service Policy.
• Demonstrated ability to act in a mature and conscientious manner.
• Recommended Management Assessment score (for new hires and promoted associates only)

Operational Responsibilities

• Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.
• Operates the store as the Manager On-Duty in accordance with the MOD Responsibilities Policy.
• Works with the Management team to achieve a grade of “B” or higher on each Store Appraisal Report.
• Maintains the physical security of the Second & Charles store they are assigned, and in doing so is a key-holding member of management.
• Ensure customer satisfaction on a day-to-day basis.
• Ensuring that all customers are greeted, invited back, and satisfied with their purchases.
• Customer complaints are handled to a satisfactory conclusion.
• Daily maintenance of category merchandising in all departments.
• Maintaining all aspects of the store’s operational requirements in order to ensure that exemplary customer service standards are achieved daily.
• Sales, payroll, inventory, merchandising and housekeeping functions at all times.
• Ensures consistent standards and training for determining book conditions and purchase prices.
• Reviews buying reports for all buyers to ensure compliance with Second & Charles policies and standards.
• Monitor process times for book buying. Ensure that process is operating most efficiently at all times.
• Supervise the following Associates/Departments to achieve maximum sales and profits:
• Intake
• POS
• Reviews transaction reporting for all intake associates to ensure acceptable credit/cash ratio.
• Reviews transaction reporting for all cashiers to monitor line item markdowns, voids, and compliance with Second & Charles policies and standards.
• Monitors process times for new product intake/offer completion. Ensure that process is operating most efficiently at all times.
• Maintain POS/Intake supply levels.
• Perform audits to ensure that all cash handling procedures are being followed by Associates/Managers.
• Communicate supply needs to General Manager weekly.
• Complete additional assignments as needed.

 

Scheduling Requirements

• Co-Managers are required to have open availability and work one close and one open at the minimum.   

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Posted: 30+ days ago

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