PC Field Support Specialist (Government)

AT&T - COLUMBIA, Maryland

1.  Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
3. Troubleshooting and solving technical issues related to end user equipment hardware and software
4. Ensuring customer satisfaction is achieved.

Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.

• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
• Demonstrated ability to read and understand technical manuals and schematics
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 7 and 10
• Familiar with Active Directory security and policies
• Excellent analytical and problem solving skills

Required Clearance: Candidate must have a TS/SCI polygraph clearance Desired: DoD 8570 IAT Level 1 certification or MTA.



AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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Posted: 30+ days ago

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