Manager, Continuous Improvement
Macy's Inc. - Springdale, Ohio
Job Overview:
The Manager, Continuous Improvement will lead continuous improvement activities for process, customer service and technology within Human Resources. This role will work collaboratively with various groups to identify improvement areas, understand process requirements, propose actions for change, evaluate the cost-benefit of potential improvements and drive the execution of these opportunities.
Perform other duties as assigned. This position in based out of Springdale, Ohio
Essential Functions:
• Identify, define and execute Continuous Improvement related opportunities for savings and quality improvement, measuring current process performance, analyzing root causes, and developing targeted process improvement opportunities with business partners.
• Partner with Business Process Owners to gather requirements and evaluate process improvement opportunities and drive business acceptance and ownership of process improvements.
• Use lean tools such as Kaizen, DMAIC, Value Stream Mapping, Current/Future State Visioning, Project Management, etc. to drive measurable, continuous improvements.
• Lead teams in Kaizen and other lean projects to improve processes and outcomes.
• Work with all levels & functions and establish and maintain excellent relationships, and promote a culture of continuous improvement.
• Meet annual cost reduction, quality improvement, lead time or other goals.
• Maintain implementation schedules for assigned projects, progress updates as required, and provide documentation that demonstrates the direct link between CI implementation and process improvements.
• Collaborate with Knowledge Management to ensure processes and knowledge management efforts are aligned and process related articles are current and up to date.
• Work in close partnership with the change and communications team to identify any key change initiatives.
• Manage project timeline to ensure on-time, on-budget successful deployments.
• Regular, dependable attendance and punctuality.
Qualifications:
Education/Experience:
• Bachelor’s Degree in Human Resources, Business Administration, or other related field desirable, but equivalent, demonstrated, relevant experience considered
• Green Belt Six Sigma Certification required
• Minimum of 2 years required in a position dedicated to facilitating Lean activities including cross-functional value-stream-based improvement projects.
• 3-5 years’ experience devising and executing on continuous improvement strategies and project management
• Experience with technology implementations, multi-tasking and stakeholder management
• Demonstrated knowledge and skill leading and facilitating the full range of Lean thinking and tools.
• Demonstrated ability to successfully consult, facilitate, and negotiate at senior leadership levels.
• Demonstrated ability to consult, facilitate, influence others, manage shifting priorities and collaborate cross-functionally.
Communication Skills:
• Strong ability to communicate effectively to all levels of the organization and to effectively manage stakeholders by creating positive relationships with all team members through the appropriate management of their expectations and agreed objectives.
Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication, and division.
Reasoning Ability:
• Resourceful; quick learner; experience working in a fast paced, changing environment
• Ability to “connect the dots” across businesses.
Physical Demands:
• This position involves extended periods of sitting and the extensive use of computer and the office equipment.
• May involve stooping, kneeling, or crouching.
• Involves close vision, color vision, depth perception, and focus adjustment.
Other Skills:
• Understanding and experience in process improvement, evaluating success, and HR operations
• Innovative mindset and awareness of service excellence in order to propose new and creative solutions for continuous improvement
• Strong financial acumen.
• Ability to build relationships with internal HR stakeholders and external vendors to drive change
• Ability to prioritize problems in terms of strategic and possible impacts
• Personal Attributes:
o Problem Solving
o Analytical & Results Oriented
o Process Oriented and Operationally Focused
Work Hours:
• Ability to work a flexible schedule based on department and store/company needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Unable to retrieve job information. This job may not be available anymore. Sorry for the inconvenience. Posted: 30+ days ago
About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
