Systems Support Associate (Open to Dallas and Phoenix Locations)
JLL - Phoenix, AZ
Position Summary:
PLEASE NOTE: This position is open to Dallas and Phoenix locations.
ESSENTIAL FUNCTIONS
This position is responsible for Systems Administration of a Computerized Maintenance Management System (CMMS), facility service request (FSR) system, and account-level reporting and compliance systems. General duties include system configuration, records maintenance for system users, companies, properties, assets, work order scheduling, system/data integrity, and auditing.
The primary systems is a Computerized Maintenance Management System (CMMS).
ESSENTIAL FUNCTIONS
SYSTEM ADMINISTRATOR
- Responsible for overall integrity of the system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.
- Coordinating and updating User IDs and Security Profiles for vendors or account staff.
- Provide new user training, advanced user training and new feature training to the account and client staff as required.
- Support the account team users with password resets, security changes, general questions and other systems support requests.
- Administering property assets and related maintenance schedules.
- Property settings such as accounting codes, business hours, property contacts, service provider dispatching in 360Facility and facility service request system.
- Administering Companies (service providers) utilized by account team and client.
- Configuration of system notification messages, print formats and other inbound/outbound communication mechanisms.
- Develop and deploy inspection forms supporting the building engineering team.
- Serve as primary contact coordinating data synchronization with the facility service request system Data Management team.
- Responsible for production of monthly, quarterly, annual and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training.
- Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions.
- Responsible for system and user process documentation.
- Develop new documentation, as required, and updates to existing documentation.
- Serve as the single point of contact to the account team for all systems related questions, support issues, and requirements.
EDUCATION AND EXPERIENCE
- Undergraduate degree, preferred.
- Prior experience with Facility/Building Operations, a plus
KNOWLEDGE, SKILLS, AND ABILITIES
- Above-average aptitude for technology and systems, highly proficient in MS Office
- Possess strong written, verbal and people skills
- Superior customer service skills and orientation
- Ability to maintain professionalism at all times under stressful situations
- Ability to plan and manage work under time constraints
- Ability to multitask and work without direct supervision
- Strong organizational skills and collaborative style needed.
Posted: 30+ days ago
