As a North America Order to Cash (O2C Ops) Category and Territory Senior Analyst, you will have the responsibility to reconcile the regional account base that processes over $173 million annually in open return claims. In this highly results oriented environment, your analytical, problems solving and decision making skills will be utilized to diagnose, troubleshoot and identify solutions to issues that impact the returns reconciliation process as well as the deduction process.
In addition, your
communication skills will be used to escalate trends you have identified and/or
root cause issues that impact other business units and/or our external
customers. You will train and mentor new hires as well as develop written procedures. You will use your ability to envision and
implement new processes and system enhancements that increase the
efficiency and productivity of the team. Your flexibility, resistance to stress
and integrity skills will be utilized as you work with other teams within O2C
Ops, other business units, and external customers to help them understand and
follow policy and standard operating procedures.