Corrigo Platform Analyst/Senior Associate - Systems Support
JLL - Boston, MA
Position Summary:
OVERVIEW
This position is responsible for Systems Administration of a Computerized Maintenance Management System (CMMS), facility service request (FSR) system, and account-level reporting. General duties include system configuration, records maintenance for system users, companies, properties, assets, work order scheduling, system/data integrity, and auditing.
ESSENTIAL FUNCTIONS
- The designated Corrigo Systems Administrator is responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.
- Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
- Manage operations to mitigate operational risk.
- Serve as the single point of contact to the account team for all CMMS systems related questions, support issues, and requirements.
- Responsible for production of monthly, quarterly, annual and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training.
- Responsible for system and user process documentation; developing new documentation as required and updates to existing documentation.
- Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions.
- Support the account team users with general questions and other systems support requests.
- Requesting User IDs and passwords for new users via OVID Process
- Request system changes via Corrigo Data Governance Process
- Provide new user training, advanced user training and new feature training to the account and client staff as required.
- Configuration of system notification messages, print formats and other inbound/outbound communication mechanisms.
- Develop and deploy inspection forms supporting the building engineering team.
EDUCATION AND EXPERIENCE
- Undergraduate degree, preferred or equivalent experience
- Minimum 5 years of experience managing CMMS/ work order applications, Performance Management, Data and Analytics
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated process orientation and data driven skill sets
- Above-average aptitude for technology and systems, highly proficient in MS Office
- Possess strong written, verbal and people skills
- Superior customer service skills and orientation
- Ability to maintain professionalism at all times under stressful situations
- Ability to plan and manage work under time constraints
- Ability to multitask and work without direct supervision
- Strong organizational skills and collaborative style needed.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 56879BR
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Posted: 30+ days ago
