Fulfillment Center Operations Manager, 2nd Shift, Arden Hills MN

Staples - Arden Hills, MN

Position Summary
To manage shift operation of a multi-shift fulfillment center providing direction to first line supervisors and hourly associates. Accountable for the daily, weekly and monthly planning, preparation and performance of shift departments and associates ensuring every order entered is selected, packed and shipped for next day delivery

Primary Responsibilities:

• Oversee each department to ensure products get properly picked, packaged, and shipped out to customers for timely delivery. Develop and achieve the performance goals and objectives by department.  Assist in the development of productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met. Work to improve accuracy and customer service and quality levels in each department.  Analyze and make improvement recommendations to established departmental processes and procedures
• Responsible for ensuring that department associates are trained safe work practices.  Manage associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment.  Develop supervisors to be capable of coaching, counseling and motivating Associates to attain optimum performance, productivity levels, and associate morale.  Ensure communication and teamwork among staff to aid in the accomplishment of the department objectives. Provide for continued on the job training for all FC Associates
• Ensure that all company and HR policies and practices are communicated to department associates and practiced consistently (i.e. Ready to Serve policy, Workers Comp programs, Frameworks, etc)
• Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels.
• Assist the FC Manager in the monitoring of in-stock position.  Help develop and maintain inventory/security controls to prevent shrinkage and shortages.  Conduct semi-annual inventories and report results.
• Representation of the FC/Staples in a positive and professional manner.

Basic:

• Bachelor Degree, or AA degree (preferably in Logistics, Business or an industry- related field)
• 5 to 8 years related work experience
• Ability to work in a fast paced environment and prioritizes appropriately.  Demonstrated analytical and problem solving skills
• Effective organizational and prioritization skills.
• Demonstrated practice of exemplary leadership skills, i.e. ability to manage people; delegate, train and motivate associates at all levels.
• Ability to function in a deadline driven environment.
• Computer literate (PC and Warehouse Management Systems)
• Ability to travel and relocate preferred.
  

  Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

 

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Posted: 30+ days ago

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