Director, Fraud POS (In Store) Strategy and Reporting - MCCS Mason, OH.

Macy's Inc. - Cincinnati, Ohio

• Analyze fraud trends and performance for all in-store POS transactions.
• Develop Fraud Risk Mitigation strategies and project plans including success metrics, return on investment (ROI), and key performance indicators (KPI).
• Develop and analyze fraud expense focused on the proprietary card and Cobrand in store business.
• Collaborate with stakeholders to achieve project deadlines and goals.
• Analyze and report results and key drivers.
• Manage business relationships with key stakeholders, Macy’s Systems and Technology (MST), external business partners, and active and potential new vendors.
• Communicate with business partners (Macy's Credit and Customer Services, Divisions, etc.) on updated fraud trends and performance.
• Utilize data and analysis to identify fraud expense mitigation strategies, critical business needs, etc.
• Keep abreast of functional and technological updates for Fraud Risk Tools.
• Develop business strategies to reduce fraud expenses and maintain customer experience.
• Communicate with senior management and business partners on detailed fraud strategies to address trends.
• Partner with Credit Operation areas to evaluate requests from business partners to open tickets on defects, communicate with MST about open "bugs", and ensure corresponding business units test "fixes".
• Direct data analysis, ad-hoc reporting, and process mapping.
• Interview, hire, supervise, direct, manage, coach and train direct and indirect reports; provide developmental opportunities; plan, assign, and direct work; establish strategy for work; provide insight and decision support, direct and manage team to meet or exceed performance and behavioral expectations; evaluate performance; coach and discipline employees; address complaints and resolve problems from employees.
• Regular, dependable attendance and punctuality.

Skills Summary:

• Education/Experience: High school diploma or general education degree (GED) and three to five years of experience required. Bachelor's degree from four year college or university and one to two years of related experience preferred.
• Communication Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations; apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, variance analysis, correlation techniques, sampling theory, and factor analysis.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret an extensive variety of technical instructions in mathematical and diagram form; solve problems with several abstract and concrete variables.
• Physical Demands: Regularly required to walk, stand, hear, and talk; frequently required to reach with hands and arms; occasionally required to stoop, kneel, crouch, and crawl; requires close vision.
• Other Skills: Coaching and team development skills; ability to execute strategy and demonstrate process improvement skills; ability to multi-task and effectively delegate and direct a team of phone managers; analytical and dependable; excellent written and verbal communication skills; computer navigation and keyboarding skills; knowledge of the credit system; ability to provide outstanding customer service to external and internal customers on a consistent basis; supervisory experience; experience in budget preparation and forecasting a plus.
• Work Hours: Full time with the ability to work a flexible schedule based on department and Company needs.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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Posted: 30+ days ago

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