Deskside Support Professional Apprentice®
The Sherwin-Williams Company - Cleveland, Ohio
Students are given the opportunity to grow personally and professionally while building their resume through practical work experience with a Fortune 500 Company. Most available positions are located in downtown Cleveland at our Corporate Headquarters. Long-term availability preferred (at least 1 full year) Position hours are flexible, part time (up to 28 hours per week).Essential Functions
Strategy & Planning
• Analyze, document, and recommend improvements to existing workflows, processes, and standards.
Acquisition & Deployment
• Implement enterprise wide software delivery and audit to ensure licensing requirements and proper operation/installation.
• Support PC and other mobility devices relating to acquisition activities.
Operational Management
• Perform basic hardware and software troubleshooting in a team environment including hands-on, over-the-phone and remote controlled support.
• Computer imaging and configuration of desktops and laptops.
• Provide excellent customer service while maintaining detailed call logs when working with customers.
• Resolve client’s problems in a timely and appropriate manner.
• Identify trends using data analysis.
Position Requirements
Formal Education & Certification
• Currently enrolled in college degree program and actively working toward an Associate, Bachelor or Master Degree in related field. Minimum GPA of at least 2.85
• Graduation date on of after May 2018.
Knowledge & Experience
• Knowledge of Windows XP/7 and Office 2007/2010 preferred
• Knowledge of iOS and Android devices preferred
Personal Attributes
• Excellent customer service skills.
• Ability to work well in a team environment.
• Ability to work in a long term Professional Apprentice no less than one year.
• Eager to learn, grow and develop technical, interpersonal and business skills.
• Motivated to contribute to the work effort.
• Competent in verbal and written communications.
• Organized and able to prioritize tasks.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Unable to retrieve job information. This job may not be available anymore. Sorry for the inconvenience. Knowledge & Experience
• Knowledge of Windows XP/7 and Office 2007/2010 preferred
• Knowledge of iOS and Android devices preferred
Personal Attributes
• Excellent customer service skills.
• Ability to work well in a team environment.
• Ability to work in a long term Professional Apprentice no less than one year.
• Eager to learn, grow and develop technical, interpersonal and business skills.
• Motivated to contribute to the work effort.
• Competent in verbal and written communications.
• Organized and able to prioritize tasks.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
Posted: 30+ days ago
About The Sherwin-Williams Company
The year 2016 is a unique moment in the history of Sherwin-Williams — it’s our 150th anniversary. We are proud to honor our founders Henry Sherwin and Edward Williams, and the thousands of men and women who have shaped our company since 1866... more
