Assistant Facility Manager
JLL - Cambridge, MA
Position Summary:
ESSENTIAL FUNCTIONS
- Reports directly to the JLL Facility Manager with responsibility for overseeing and coordinating JLL self-performance and vendor-managed service delivery.
- Supports FM / Site Lead to provide administrative support
- Ensures client satisfaction with delivery of services and provide a supporting in monitoring and increasing customer satisfaction.
- Interfaces with occupants of selected properties.
- Assists in the development and implementation of the annual management plan; accomplishes key performance indicators as identified by the FM / Site Lead.
- Collects data to provide the appropriate monthly/quarterly/annual reporting appropriate for the client and consistent with the contract.
- Maximizes efficient utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE).
- Ensures compliance with Jones Lang LaSalle minimum audit standards, including providing administrative support to putting together the Engineering (ESCP) books.
- Assists in monthly/quarterly report analysis on all performance reports.
- Ensures client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
- Interfaces with Customer occupants to understand issues to support improved service delivery.
- Supports the Facility Manager / Site Lead in the implementation of short- and long-term projects for the client.
- Assists in the development and implementation of the annual management plan; accomplish key performance indicators as identified by the contract.
- Oversees the appropriate monthly/quarterly/annual reporting appropriate for the client, including variance reporting, KPI reporting, and other reporting as required by the contract.
- Maximizes utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE).
- Assists in the development and management of the annual operating budget.
- Works with Facility Manager / Site Lead to negotiate contracts with JLL-managed vendors, including clearly explaining scope of work and expectations around service level and timing.
- Supports the sourcing of services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing Statement of Requirement, assisting with developing Scopes of Work, and obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.
- Collaborates with JLL Account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
- Conducts MRO purchasing to support the site team need for belts, filters and other consumable items utilized in the maintenance and repair process.
EDUCATION AND EXPERIENCE
- Bachelor’s degree or equivalent work experience (2-3 years) in Facilities Management, preferred
- Minimum 1 year of industry experience required either in the corporate environment, third party service provider, or as a consultant
- Experience in supporting a manufacturing environment, preferred
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of real estate, telecommunications, accounting and building systems required
- Strong organizational and management skills
- Excellent communication skills
- Computer proficiency, including Excel, Work and PowerPoint
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 57599BR
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Posted: 30+ days ago
