Mailroom Supervisor
JLL - Hudson, MA
Position Summary:
ESSENTIAL FUNCTIONS
GENERAL
- Daily sorting, pickups and deliveries of U.S. and inter-office mail
- Support employees on all mail requirements.
- Maintain all mail stops (new hires/terms)
- Handle all Fed-Ex, UPS and certified mail as requested
- Receive, log-in, and contact the appropriate party for pick up or delivery of all incoming packages
- Processes and distributes all incoming mail and packages
- Reconciles and is accountable for all incoming and outgoing mail and packages.
- Acts as primary backup for all mailroom staff as necessary for vacation backfill, absences, lunches, training, morning and afternoon breaks
- Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers as necessary.
- Manage and motivate Mailroom and Shipping & Receiving staff for multiple sites
- Responsible for timesheets and tracking PTO
- Act as the direct liaison with couriers (FedEx, UPS, Neopost…) and related Support Services vendors
SERVICE DELIVERY
- Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
- Ensures appropriate follow up with customers
- Seeks to continuously improve processes, systems and overall client satisfaction
- Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption.
FINANCIAL MANAGEMENT
- Helps support facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operations.
- Supports all requests associated with Jones Lang LaSalle Management, Operations and Financial audits
EDUCATION AND EXPERIENCE
- Requires a minimum of a High School diploma.
- Equivalent experience may be accepted.
- A minimum of 4 years industry experience is required.
- A minimum of 2 years of supervisory experience is required.
- A minimum of 2 years warehouse or manufacturing experience is required.
- A minimum of 1 year experience working in the Pharmaceutical or Biotechnology industry is desired.
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong leadership skills
- Excellent administrative, organizational, and problem-solving skills
- Experience in computer-based systems is required, including shipping systems and MS Office.
- Strong attention to detail regarding documentation and procedures
- Good oral and written communication skills
- Excellent organizational skills and collaborative style are required.
- Superior customer service skills and orientation
- Ability to maintain professionalism at all times under stressful situations
- Ability to plan and manage work under time constraints
- Ability to multitask and work without direct supervision
- Ability to work in a high-demand, corporate environment
Posted: 30+ days ago
